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BEST WESTERN Red Arrow: Traveler Reviews

1702 East Main Street, Montrose, CO 81401-3811
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BEST WESTERN Red Arrow
Ranked #6 of 11 hotels in Montrose
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152 reviews from our community

Traveler rating
    76
    47
    13
    10
    6
See reviews for
Families
39
 
Couples
68
 
Solo
10
 
Business
15
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Aurora
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Been there many times.”
4 of 5 stars Reviewed November 23, 2012

My family, including my parents, have been staying at the Red Arrow for years. Never had a problem as it is family owned and cared for. Great breakfast in a great facility which is separate from the guest rooms.......you do not awaken to the smell of burnt Belgian waffles.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Review collected in partnership with Best Western

Ask ADDISON T about BEST WESTERN Red Arrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMontrose, General Manager at BEST WESTERN Red Arrow, responded to this review
December 6, 2012
Dear Addison T,

From myself and my staff, thank you for the review. We so enjoy seeing you and your parents every time you visit. We are very glad you have chosen us as your home away from home over the years. We appreciate you and your loyalty! We wish you and your family all the best through the Holiday season, and we hope to see you soon!


Sincerely,

S. Flynn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quincy, Massachusetts
1 review
1 helpful vote 1 helpful vote
“Excellent”
5 of 5 stars Reviewed November 6, 2012

Stayed here on 10/27/12.2 rooms 4 people.Rooms were spacious clean and comfortable.Great breakfast and chocolate chip cookies waiting for us at checkin!!Also I want to commend the young lady who was on duty when we checked in about 530pm.Very friendly and helpful!

Stayed October 2012, traveled with family
Was this review helpful? Yes 1
Ask jmte2424 about BEST WESTERN Red Arrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMontrose, General Manager at BEST WESTERN Red Arrow, responded to this review
November 13, 2012
Dear jmte2424,

I would like to thank you for the wonderful review of your recent stay at our property. We love to hear the word "Excellent", especially when it is combined with the words spacious, clean and comfortable! Your remarks have made the day of my entire staff, and proves that we are working in the right direction to provide superior customer care to all of our guests on a daily basis. I have passed along your remarks to the young lady who had the pleasure of greeting you on arrival. We look forward to welcoming you back, the next time you are in beautiful Montrose, Colorado.

Thank you for taking the time to share with us!

SIncerely

S. Flynn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Orchard, Washington
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Maintenenance Staff and Toilet Problems--Diamond Elite Member”
2 of 5 stars Reviewed October 31, 2012

I have cancer and have frequent bowel movements. My first night stay I had a nearly overflowing toilet because it would not flush completely. When I called the office and told them about it the next morning they said that they would take care of it. Not so. I called again in the evening and the night clerk did the best that she could do, but to no solution.

Needs better maintenance.

Room Tip: Get an upstairs room. Make sure the toilet works.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask danra995 about BEST WESTERN Red Arrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMontrose, General Manager at BEST WESTERN Red Arrow, responded to this review
November 4, 2012
Dear danra995,

Thank you for completing the review regarding your recent stay at our Hotel.

On behalf of our entire team, I would like to...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
“Highly recommend!”
5 of 5 stars Reviewed October 29, 2012

Very good value with lots of pluses. At check-in, a plate of homemade chocolate chip cookies were waiting for us. The two rooms we rented were clean and pleasantly furnished. The breakfast was complimentary and was fantastic. There was make it yourself omelets, waffles, sausages, fruit, pastry. There was very high value for a very reasonable price. Also a number of restaurants in walking distance. It was convenient to the Black Canyons of the Gunnisons National Park. Highly recommend!

Room Tip: Rooms in back have a nice view.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Pat102 about BEST WESTERN Red Arrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMontrose, General Manager at BEST WESTERN Red Arrow, responded to this review
October 30, 2012
Dear Pat102,.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I hope you enjoyed your trip to the Black Canyon National Park, it is a great time of year for it. We are honored and very pleased you enjoyed your stay with us here at the Red Arrow. I will be sharing your very nice comments with my Breakfast hostess and the entire staff, so they are aware that all of the hard work they do every day has made an impact. You are welcome anytime, and we hope to see you again the next time you are in beautiful Montrose!



Thank you again for taking the time to share with us. We appreciate you and your business.

Sincerely,

S.Flynn
General Manager
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Iowa City, Iowa
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Major disapointment”
2 of 5 stars Reviewed October 28, 2012

The motel is divided into different sections. As we parked at the section we were assigned to, the parking lot was full of mud. That mud carried into the entryway of the building, up the stairs and through the hallway. It was dried and chunky so it had been there for awhile (and was still there when we checked out the next morning). Our room was large, dark, old-old TV, carpet worn and icky. Heating /cooling system very poor and rattled.
Bedspreads were dated and I just didn't feel good about them ( took them off the beds). Mirror and light bulbs in bathroom dusty and water spoted.
Really, I'm not sure why we stayed !? I was creeped out all night. The breakfast was pretty good but the room was to small for the size of Motel. Not near enought places for people to sit.
This cost us $102.00. I'm NOT staying at a BW again !!!!

Room Tip: Montrose, is a great town with lots of motel/hotel. Don't wait till the day you get onto town...
See more room tips
  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask basilbug about BEST WESTERN Red Arrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWMontrose, General Manager at BEST WESTERN Red Arrow, responded to this review
October 31, 2012
Dear basilbug,

Thank you for your review of our property. It is very important to us that each guest have an enjoyable stay while at our Hotel. I would like to take the time to apologize that we did not meet your expectations. I am glad that you enjoyed our breakfast, and hope you were able to see the Black Canyon while here. I would like to assure you that I have taken note of your comments, and these issues will certainly be looked into. We are in the process of upgrading our TV's and hope to have new flat screens in all remaining rooms before the new year. I am sorry if you found the room small, and the seating inadequate, our rooms have always been praised as large, comfortable and spacious. I wish that you had let us know of your disappoinment when you reached your room, as we would have been happy to move you to a room more to your liking.

I hope to have the opportunity to welcome you back, and hope this occassion does not deter you from staying at Best Western again.

Sincerely,

S. Flynn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about BEST WESTERN Red Arrow

Also Known As:
Best Western Hotel Montrose
Best Western Montrose
Montrose Best Western
Address: 1702 East Main Street, Montrose, CO 81401-3811
Phone Number:
Region: United States > Colorado > Montrose
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Pets Allowed Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Montrose
Price Range: $
Official Description (provided by the hotel):
Here at the Best Western, we offer much more than the basics - those little extras that make your stay even more comfortable. Book your reservation with us and you will see that we pride ourselves in customer service and satisfaction. Amenities include: Free Hot Breakfast Microwave & fridge in all rooms, Playground, Exercise facility, Outdoor pool, heated, High-speed Internet access Guest laundry, Airport shuttle available, Meeting facilities, Banquet facilities, Fax services at Front Desk, Free parking, Outdoor parking, Truck/RV parking, Interior/Exterior corridor, Guest computer & Printer available, Ice/vending machines. We look forward to seeing you and becoming your home away from home! ... more   less 
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BEST WESTERN Red Arrow
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