I went to the Briarhurst for a wedding and although the place is very nice and the food was great, I have to share a couple of things that really rubbed me the wrong way!
First, the bartender lady! Oh my goodness, she had the worst attitude I have ever seen in a bartender and I find that extremely unacceptable!
When we arrived, I noticed it was taking a while to get the bar set up by the bartender. I am not sure if that was because the staff was running late or because there was a certain time the bar was supposed to open. Either way, my expectation is that if the wedding is to start at a certain time, the bar should be ready by then. People started lining up at the bar to get a drink. They were not just in a line, but all around the bar. The bartender lady, in a very mean tone said “The line is over there” . Most folks looked at each other with a “what is her problem-look”. She was really short and brief with folks, no smile…just plain ole’ RUDE! When it was my turn to get a drink, I asked what kind of beer was available, to which she answered, in again a RUDE tone “look above your head”. Really? So I did and saw a case with beer bottles in there. When I chose a beer I was interested in, she said ‘we don’t have it, pick something else”. OMG! I couldn’t believe it and I made sure that the mother of the bride was aware of this unacceptable behavior. As the night went on, the bartender lightened up some. Although she might have had a bad day, that kind of behavior is unacceptable at a place like the Briarhurst and unacceptable from a bartender! If you are a bartender, your job is to be nice, especially at a wedding. If you can’t handle that, get a different job!
Next issue that ticked me off! My husband is a computer engineer and needed a quiet space for 1 hour to do some things for work. He found a room upstairs, above the wedding room that we were in. All he needed is a quiet place to sit with his computer so that he could install some software. There wasn’t anyone in there and the room wasn’t being used for anything. The owner, also in a rude tone, said ‘what are you doing here’? Not excuse me, not anything, just bluntly asked. My husband explained the situation and the owner said ‘you need to leave’. So my husband did, and finished his work from our car in the parking lot. Was that really necessary? No one was using that room and it was only going to take a little bit of time.
Needless to say, I will never have an event at the Briarhurst Manor and have been telling all my friends about what happened. I thought most of them would be surprised by this rude behavior, but have heard other similar stories from them. Really didn’t expect such a fancy place to have such rude and unaccommodating staff. Unfortunately, prior to the wedding we bought a groupon for a meal at the restaurant that we have to use. Although I am not looking forward to returning to this place, I hope the staff in the restaurant is much nicer. We will see and I will be back to report!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.