“Terrible experience. Read this first.”
This was the worst lodging experience we've ever had and we'd give it ZERO stars if we could. I am reviewing our experience when we'd planned to stay in one of their one-room cabins.
We were on a 2-week cross-country road trip and we also stayed at 3 other campgrounds in very similar cabins but this place was a horrible experience.
We found this place online. The picture of the interior of the cabin shows 4 beds (one double with twin bunk above and then a 3-twin bunk). I am pretty sure I called ahead and asked specifically for 4 beds because I am so tall that my wife and I can't share a double. When we arrived, the cabin with 4 beds was booked and ours only had 3 beds (twin bunks and a double). NOTE: Admittedly, this could have been a misunderstanding on my part.
When we walked in the cabin, it was VERY old/worn/rustic compared to other campground cabins we experienced. The mattresses were very old camp=style mattresses. When we tested out the double mattress, we could feel through to the plywood underneath and the springs in between.
There were multiple bugs (flies I think) dead on each bed. There was a good-sized dead roach or beetle in the otherwise empty trash can.
We had checked-in after the office was closed... so because of all the reasons above, I decided to call the after hours number to see what could be done or to get a refund so that we could move on to a hotel in Cortez.
My ensuing interactions with the staff were the most unpleasant part of this whole debacle. Here I am calling the staff of a campground... the hospitality industry... and it might have been the worst customer service I've ever received. Usually if you express disappointment or concern, businesses was to help make this right or they at least express some understanding/apology/sympathy. NOT in this case. The woman on the phone was almost immediately defensive and combative, saying I'd seen the pictures and should have known what to expect. I DID know what to expect in terms of cabin size... but I don't feel bad for having expectations of enough beds for my family, decently comfortable mattresses, and no bugs. The bottom line is this... on the phone with one staff person and a few minutes later with another in person (who was gruff and used foul language), there was almost nothing done to allay my concerns, no apology for the bugs and poor conditions, no help us make suitable arrangements, etc.
Finally, the worst part was I'd paid the whole cost of 2 nights up front... Don't worry, I won't do that again. After this adversarial interaction, you might think I could at least get a refund... even a partial one. NOPE. I was repeatedly and emphatically told there was no way I'd get a refund. Should I understand because I was canceling last minute and costing them the opportunity to rent the cabin? Well, let's see... Oh, that's right... 2 of their 4 cabins (soon to be 3 out of 4) were unoccupied that night... so we certainly weren't causing them to turn customers away. Had I been given a refund (even a partial one), it would have been easier just to forget it and move on. Instead, this forgettable experience was compounded by losing the cost of two nights rental... OUCH.
In case you are wondering, we left. We went in to Cortez and got a great rate on a 3-star hotel... so for only $20 more per night, we enjoyed a great hotel. We suggest that you drive right past A & A and do the same.
My last interaction with the staff was on the phone the following morning (my last effort to politely request a refund of some kind). I was quickly told yet again there would be no refund. I said that I was surprised that is the type of experience they wanted us to have and then just before I began to once more list the reasons I feel their cabins fall short, she hung up on me. The end. Wow.
Drive on past.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.