It looked like a hotel from the outside on the internet. After checking in I was put on an outside room with car drive-up. They do have rooms inside the hotel. Asked to be transferred to a room that was closer to the lobby because the curb outside my room was very high and due to recent knee surgery and a brace I was having a hard time stepping down. They said they could only move me a few rooms over but that wouldn't do me any good. Also went to the front desk to see if they had any water. someone said just a minute. After standing there for 5 minutes I asked want happened to the water and asked again. they told me it should have been in my room. It was not in our room. They said they put it in the breakfast area I can get it from there. We stay in hotels twice a month. I have never had such terrible customer service They did have comfortable beds and extra pillows in the rooms. The outside was kind of dirty. The inside was nice but the manager and staff not helpful. Will not stay here again.
