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Best Western Crossroads Inn & Conference Center: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 14 Reviews
5.0 of 5 stars
6
4.0 of 5 stars
1
3.0 of 5 stars
2
2.0 of 5 stars
3
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#7 of 14 hotels in Loveland
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  • Hotel class: 3 of 5
  • Rooms: 88
  • Address: 5542 East US Highway 34 Loveland, CO 80537-8994
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Highway Motor Lodge across road from greyhound racing & factory outlet mall, 3 miles east of business district. This description is based on information provided by the hotel.
Business Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Swimming Pool
Check Rates: $88 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Best Western Crossroads Inn & Conference Center

( 4-8 of 14 )
“Never Again!”

Best Western Crossroads Inn & Conference Center

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2 of 5 stars
Wyoming
Jun 6, 2008

The linens, beds, toiletries, lobby, location, and staff are excellent. However, our room was plain creepy. If it hadn't been so late, I would have considered trying to find another hotel. We had the very last room on the farthest side (I-25 side) of the building. The room was about ten feet from an enclosed staircase which was full of trash, and the staircase was dark and scary. My kids were afraid because they thought a homeless person might be living in there. (I wasn't sure myself, so when we went in and out, we stayed together and walked fast.) The door didn't fit the frame right, and there was a gap of about half an inch on the side. The locks seemed to work, but they were clearly a retrofit that didn't come out right. The website touted the LED tv's, but we had an older, non-LED. It appears that most of the room had been redone with quality materials (granite sink counter, good beds, good linens, etc.), except for the carpet, which is either very old, or just gross to begin with. If I owned the hotel, I would use that room for storage and not for guests.

  • This TripAdvisor Member:
    • Liked — Pleasant staff; good location.
    • Disliked — Room location next to dirty stairwell; door didn't fit; disgusting carpet.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kar344's Summary
Date of Stay: June 2008
Traveled with: Family with young children
Visit was for: Business
Age group: 50-64
Member since: January 19, 2004
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event
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Average price*: $88 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Stay Here at Your Own Risk!”

Best Western Crossroads Inn & Conference Center

Jun 2, 2008
2/2 found this review helpful

Everything was o.k. except the toilet in the room had urine in it.We assumed that the housekeeper had used it so just flushed it and carried on, as the rest of the room was o.k. Breakfast was fair.

The problem arose when we received the credit card statement about two weeks later. There was a separate extra charge of $90 from the hotel on the statement. Thinking that we had been charged for a 7th night by mistake, I called the hotel and spoke with Erika, who told me the charge was for the comforter we removed from the room.I was shocked, as we had not taken anything from the room.We never use the comforters in hotels, as they are often dusty.As soon as we settled into the room, we removed the queen comforters from the two beds and put them away. We did not have the housekeeper clean every day, but after the first day she cleaned(a few days after we arrived) the comforters were gone, so we assumed she took them away since we were not using them on the beds.

I spoke with Amanda, General Mgr., the next day and again explained that the comforters were not there after the first cleaning(I had not noticed since we were not using them but my husband remembered clearly) and that even if we had taken one, which we did not, there was no way we could have gotten it home, as we had flown. We had one carry-on and one checked bag apiece and they were all full of clothing and other belongings, including our pillows fronm home.We would have had to purchase another suitcase and then pay the airlines second checked bag fee.After all that, what would we gain? It absolutely MAKES NO SENSE AND WE HAVE NEVER STOLEN ANYTHING FROM A HOTEL NOR HAVE WE EVER BEEN ACCUSED OF DOING SO UNTIL NOW and we travel frequently.Both Erika and Amanda were rude and made it clear that they did not have time to discuss the matter and in essence called us thieves and liars. They claim that they spoke with the housekeeper, who did not speak English, and she said she did not take them.WELL. WE DID NOT EITHER.They obviously were misplaced somehow. I STRONGLY SUGGEST THAT EVERYONE AVOID THIS HOTEL AT ALL COSTS.

  • This TripAdvisor Member:
    • Liked — Fairly close to Rocky Mountain National Park
    • Disliked — Unbelievable actions and attitude of hotel management
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
angleTexas's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: December 22, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $88 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great Stay!”

Best Western Crossroads Inn & Conference Center

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5 of 5 stars
RealSomple
Jan 31, 2008

Had a great stay. Front desk clerk was very helpful (I think her name was Erika). The airline had lost my luggage and she made sure that I had a new toothbrush and toothpaste until my bags arrived. We had dinner and drinks in their resturant and had a great night. The music in the jukebox was a lot of fun and the food was simple but good. The beds were not typical hotel beds- they were super comfy. We were able to get right back on the highway and be on our way. I would definately stay again if we are ever passing through.

  • This TripAdvisor Member:
    • Liked — the resturant and the people working there
    • Disliked — only have an outdoor pool -- closed when we were there
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RealSimple's Summary
Date of Stay: December 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 18-24
Member since: January 31, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Shopping, Concerts / Music festival, Other
Was this review helpful? Yes No
Check Rates
Average price*: $88 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“nice lounge, nice rooms.”

Best Western Crossroads Inn & Conference Center

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5 of 5 stars
Ft. Collins, CO
Jan 10, 2008
1/2 found this review helpful

I spent New Years Eve here with some buddies from around CO. The rooms were nice, smelled fresh...(I can't stand moldy smelling hotel rooms). What really caught me was the lounge. I travel for work and visit lots of hotel bars, but this was seriously a nice, classy, comfortable lounge. Instead of eating and drinking at Rock Bottom Brewery across the street in Centerra, we stayed in. The furniture is all new, with cool looking light fixture, a fireplace, a bunch of flat screen TVs. I had a foofy drink off the specialy drink menu, a chocalatey martini thingy- awesome. I tried a couple more drinks during the night, while enjoying some appetizers, live music and a little dancing. It was real festive, even with a champagne toast. The place was hopping, we had a great time..my friends are still talking about it. We've been back a couple times for beers and hockey. One of them encouraged me to write a review about it, so here it is. Hope it helps somebody else plan their trip or just their Friday night.

  • This TripAdvisor Member:
    • Liked — I liked the lounge!
    • Disliked — trying to exit out of the hotel to head west on Hwy 34 was dangerous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgetheow's Summary
Date of Stay: December 2007
Traveled with: Friends
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: January 10, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $88 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Worst Service in my life!!!”

Best Western Crossroads Inn & Conference Center

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1 of 5 stars
Fort Collins
Jan 2, 2008
1/2 found this review helpful

I went there with a group of friends for a new year's eve party. Our group was split into 2 tables and both of the table's orders were taken at the same time. After our salads were served, we were told our table had to be moved, so they set up a card table next to our other group's table. The other group's food arrived promptly and they ate. An hour and a half later, our food had not been served. I complained, and about 20 minutes our food showed up cold, and not even complete. The fettuchini was dried at the edges from air drying, some went back and used the room microwave to warm their food and return.

To top it off, when I went to take a shower the next morning, there was no soap or shampoo in the room.

The lobby has been remodeled, but the rooms are out of the 70's. A common practice I've seen with older hotels to grab you in and give you a sub-standard, outdated room.

Stay away.

  • This TripAdvisor Member:
    • Liked — Nothing
    • Disliked — Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boatbldr's Summary
Date of Stay: January 2008
Traveled with: Solo traveler
Visit was for: Quality time with friends
Age group: 35-49
Member since: January 02, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
BWManager, Manager
(Management representative)
Jan 11, 2008
With regards to a comment that was posted on 1/2/08 entitled “worst service in my life!!!” I would like to have a documented response. This guest was with a group of 20 people who all raved about the services upon their checkout the following morning. This particular guest was upset about the service and that he was not getting the attention he deserved. He was greatly compensated for his unfortunate circumstances and upon his departure thanked us on our prompt response to his needs. This guest’s actions portrayed to out staff that he was satisfied and grateful for the compensation he received. I apologize that the guest had a negative experience, however we pride ourselves in superior customer service and never stop trying to have all of our customers leave fully satisfied.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $88 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Best Western Crossroads Inn & Conference Center

( 4-8 of 14 )
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Best Western Crossroads Inn & Conference Center Also Known As

Address: 5542 East US Highway 34, Loveland, CO 80537-8994