We have stayed on this property many times and always like coming back. We have never found the staff to be anything less than helpful. When you hear their stories of how guests treat them and the property, you might understand some of their policies and attitudes better.
The property is rustic with dirt roads and gravel RV spots. However, they do try and control the dust as best they can during the summer. The location is very convienent to Fort Collins or Estes Park and is located right on the river. With large mature trees all around, you feel as if you are a million miles away, instead of on the edge of a town. The restrooms are always clean, as are the grounds as a whole. They have a recreation area for the kids, vollyball nets, horseshoes and a large covered gazebo. The gazebo hosts a wide range of events such as bands and pot luck dinners, sometimes they even have Mexican singing and it's great.
One of the best things about this property is that it has a dog run where you can exercise your dogs, off leash. Overall the property is very dog friendly. In the off seasons it is common to see deer and elk on the property as well as a great selection of birds, including owls.
Lastly the Internet has always worked great for us and even though they recently started charging, it is only $1/day. The cable TV selection is ok, nothing great and the signal is a bit weak on occasion. The water pressure is strong, but it is well water so the smell and taste may be different than what you would expect. I have never had any power problems here.