Reviewed several hotels in the area before deciding on Embassy Suites for our visit w/family in Loveland. Was a bit worried that they allow dogs & therefore, concerned about cleanliness. For that reason, we almost didn't stay here. There were several small & large breeds walking their owners around downstairs when we arrived, yet during our 4 day stay - the hotel was kept immaculate. Everything was spotless, everywhere spotless. We're dog owners & we were very impressed. Past experience has shown that dog friendly hotels typically show how friendly dog guests are & this was not the case at this ultra clean, extremely friendly, very helpful establishment. The reviews about the noise had us requesting a quiet room away from the highway & that is what we got. I heard a bit of noise Friday evening (kids pounding on a window down the hall to get the guest's attention), but other than that, it was far better than many of our other hotel experiences. This hotel is big on conferences & given the suite layout, is economical for families. Our suite had an odd smell the 1st night, but the following nights after cleaning, it was gone. The smell was fresh & pleasant. I understand it was likely from the entire hotel being cleaned after a pet event, so maybe it was pet deodorizer. Friday evening, the hubby went to pull out the living area couch to kick back & watch tele & opted against it since there were crumbs under the cushions. I mentioned it the next morning, was given a sincere apology, told it was unacceptable & the couch/suite was immaculate when we returned that evening & remained that way thru the rest of our visit. I'd dock a star for over zealous upkeep since my toothpaste, toothbrush (left in a glass on the bathroom counter) & small face scrub (left in the tub/shower w/hair products) were "cleaned up" the following day as well. 1st time in our many travels that's happened. Fortunately our hair products were left for us. That said, I went downstairs & was quickly supplied with a replacement toothbrush & packets of toothpaste for the remainder of our stay. The 4 stars remain because the room/hotel was so impeccably clean. And, add to that, the downright professional friendliness of almost every employee we encountered. Well, almost every Coloradan we encountered was polite & friendly as well. Love me some Colorado. I went to school at CU many years ago, & everything I loved back then, I love even more now. Back to the hotel: the suite layout was as I remember for the Embassy line. As Hilton Honors members, we received free internet. I like that there is a door to close off the bedroom so that when hubby wants to watch tele at 2am, he doesn't wake me. The bathroom is also outside of the bedroom & there is a large refrigerator, a sink & a microwave. Fantastic for our needs since we like having our snacks & such with us. We never made it back in time for the manager's reception so I can't comment on that. The breakfast was better than most we've had at other hotels, w/special kudos for the made to order omelets that we had every morning. The ample breakfast kept us well fed into our hectic day(s). Again, wow factor on the quick clean up during breakfast. Every morning (@7:30am) it was always crowded, yet we always found "our" 2 person table available. Next visit to Loveland (& there will be several), we'll stay at Embassy Suites again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for the great feedback on our housekeeping team and their efforts to provide a clean and fresh guest experience. We do love our canine friends but also feel the cleanliness of the hotel must be maintained. I am sorry that we were perhaps over zealous with respect to "cleaning up" your personal toiletries; we have shared you comments with our housekeeping team to ensure that doesn't occur in the future. We are looking forward to your next visit and thank you for the glowing endorsement.
Report response as inappropriate
Tom Dwyer, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.