The Hotel made spending Christmas in a hotel (not our ideal situation) a great experience. The staff, even though working over Christmas were fantastic, always very friendly and helpful - with a smile! The kids loved how it was decorated with large winter/Christmas scenes - giant gingerbread house, fishing polar bear, sun bathing penguins.
Hot breakfast everyday with later hours over the holidays being a big plus for sleeping in a little. Not just buffet (which the food was so so and not always hot), but made to order eggs, omelets and pancakes, which were always fantastic!
Evening snacks with free drinks also a big plus - even though we were there to see family and didn't make it to everyone. We did make it to plenty being there for over a week.
Our room was very clean with very comfortable beds and bedding. We asked for the corner suite (a trick my husband learned) and it was the largest hotel room we have ever stayed in. Plenty of room for a make shift fake tree and area for presents and stocking to be put out. The area was so large it actually made our fake red glitter tree look almost pathetic!
We used the pool and workout room many times. They were both clean and well kept with plenty of space.
Only complaint would be that we liked to use the big atrium to get together with family and play games (my husbands parents live in a small house and not everyone can fit in one room together at one time), but were not allowed to bring down own drinks, food or have food delivered and eaten in this area. We were only allowed to order from bar and restaurant. We had a lot of teenage age kids in our group and this option was a very expensive one! We did order pizza and everyone traveled to our room and sat around, some on floors and beds, to eat. Would have been nice to eat and continue to play games downstairs.
All and all...if we have to travel again at Christmas to CO we will stay here again, definitely!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review of your Christmas visit. We know that there are many hotels to choose from in the area and especially at that time of year. We really appreciate your decision to stay here at the Embassy Suites. Our service team members put a lot of effort into the decoration around the holidays and we are glad it made a difference for you and your family. I have shared your comments about the food with our management team. I know this is a challenge for guests, but if you owned a business, I presume you would be uncomfortable with a customer bringing a competitor's product into your public waiting room too. We will continue to discuss this situation and keep an open mind about how to respond in the future. Thank you for your strong endoresement and we look forward to your return to Loveland in the future.
Report response as inappropriate
Tom Dwyer, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.