The people - desk, breakfast and housekeeping - were friendly and helpful. The room was quite nice. If you get a room on the west side you could get a small view of the mountains if the clouds cooperate. Breakfast was nice, though after nearly a week, it was a lot of repeat food. Since most don't stay that long it is not that big of a deal. Because of a problem with the room they originally put us in, they graciously switched us and even upgraded the room.
But there are two reasons I am rating this lower than I would like. Noise and Details
Noise: We could always hear when the people in the room above us took their shower. While we didn't hear this, people in our group said that during the nights they could hear dogs yapping and baby's crying. This is a construction issue and not much can be done about this now.
Details: I was most disappointed in the lack of attention to details. The room was clean and the bed made very well each day. But... 1. Some days there were towels in the fitness room and some days not. 2. The hot tub was almost too hot the first time we tried and there was almost no water movement the second time. 3. We emptied the tissue box, but housekeeping didn't replace it until we put the box on the counter. Then they just put the new box on the counter instead of in the holder. No excuse for that. 4. After being there several days the toilet paper roller was gone. No idea where it went to. Housekeeping never replaced it. 5. Sometimes there were garbage can liners and some days not. 6. The first day there was a bath mat for us to put on the floor outside the shower. They took it with the other towels and never replaced it. So we had to use regular bath towels after that.
Overall it was not a bad experience, but those details can prove irritating.