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“2 stars best” 2 of 5 stars
Review of BEST WESTERN PLUS Louisville Inn & Suites

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BEST WESTERN PLUS Louisville Inn & Suites
2.5 of 5 Hotel   |   960 West Dillon Road, Louisville, CO 80027-9448   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #2 of 7 Hotels in Louisville
Certificate of Excellence 2014
Sidney, Nebraska
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
38 helpful votes 38 helpful votes
“2 stars best”
2 of 5 stars Reviewed June 11, 2014

What a disappointment! Hotel staff was rude and completely unprofessional when checking in. The hallway had a strong odor of deodorant and it only became worse when getting onto the room. Shabby furnishings and strong odor of cigarette smoke. Will definitely spend the extra dollars for nicer hotel next time....Thank you Best Western for again disappointing....

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGMLouisville, Manager at BEST WESTERN PLUS Louisville Inn & Suites, responded to this review, June 24, 2014
I am so sorry you did not enjoy your stay with us. We will do our best to use your comments to improve our hotel for all of our guests.

Pete Hawkins
General Manager
bwgmlouisville@gmail.com
303-327-1215
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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192 reviews from our community

Traveler rating
    98
    61
    16
    11
    6
See reviews for
70
42
18
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Ardsley, New York
1 review
5 of 5 stars Reviewed June 10, 2014

I recently booked 2 rooms at this hotel. I stayed in one room and my son stayed in the other with his dogs. The staff was friendly, helpful and knowledgeable. The rooms were as nice as other hotels n the area and a better value. Breakfast was good and there is coffee throughout the day. The fridge in the room was a big plus for my son. The hotel is close to a variety of shopping and convenient to Boulder and other towns. This would be my choice when I'm in the area again.

Room Tip: If you have dogs, get a room at the end of the hall close to the exit.
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGMLouisville, Manager at BEST WESTERN PLUS Louisville Inn & Suites, responded to this review, June 24, 2014
Thank you so much for your kind words about our hotel. We are so glad you enjoyed your stay with us. Our microwave and refrigerators are a hit with all of our guests. We have them in every room!

Thanks you for staying with us!

Pete Hawkins
General Manager
bwgmlouisville@gmail.com
303-327-1215
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
4 of 5 stars Reviewed June 3, 2014

Upon check in, the evening clerk was not at the front desk. When he arrived, you could smell alcohol on him very strongly. He didn't do a bad job of checking us in, but it is unprofessional to be at work drunk/drinking. Also, the lights were not working properly in the bathroom and went out on me while I was in the shower the first morning. We made due, but they fixed it and had no other issues. We've stayed here numerous times, and will more than likely stay again, but they might need to do a better job at maintenance, as we've had maintenance issues at this site on another visit. They always make it right, so it ends up being ok. Unfortunately, this trip was over a holiday weekend and many area graduations were going on, so the rates were much higher than we've paid in the past. This was disappointing.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGMLouisville, Manager at BEST WESTERN PLUS Louisville Inn & Suites, responded to this review, June 24, 2014
Thank you so much for your comments about your stay with us. I am so sorry about the problems you had at check-in. We have taken the necessary steps so that will never happen again. I am glad we got the issues taken care of during your stay.

Thanks you for staying with us!

Pete Hawkins
General Manager
bwgmlouisville@gmail.com
303-327-1215
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2014

Nice accommodation that's close to the mountains and Boulder, plus, the value is good. Comfy bed, breakfast was fine and the service was great. Close to shopping and restaurants. Only 10 minutes from Boulder.

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGMLouisville, Manager at BEST WESTERN PLUS Louisville Inn & Suites, responded to this review, June 24, 2014
Thank you so much for your kind words about our hotel. We are so glad you enjoyed your stay with us.
I hope you will come back soon so you can enjoy all the upgrades we are doing. We recently switched to DirecTV with over 60 HD channels including 16 channels of HBO and Cinemax.

Thanks you for staying with us!

Pete Hawkins
General Manager
bwgmlouisville@gmail.com
303-327-1215
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, District of Columbia, United States
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 13, 2014

Lots of extra taxes on this Best Western, but I guess that's just how it is in Boulder Co. Rooms were clean. Nice breakfast selection. Always had coffee/tea/hot chocolate available in the lobby.
Prices were a little high on Friday nite due to Univ of Colorado graduation. You could hear people walking down the hall. Conveniently located off of Hwy 36. Also, lots of shopping and restaurants near by. Also across the street from RTD.

Room Tip: We stayed on the first floor near a back exit. This kept things a little quieter. We were away fro...
See more room tips
  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGMLouisville, Manager at BEST WESTERN PLUS Louisville Inn & Suites, responded to this review, June 24, 2014
Thank you so much for your kind words about our hotel. We are so glad you enjoyed our HOT breakfast with scrambled eggs, sausage/bacon, breakfast potato's & waffles.

Thanks you for staying with us!

Pete Hawkins
General Manager
bwgmlouisville@gmail.com
303-327-1215
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fountain, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2014

I recently stayed at this hotel and can say that I will be back when I travel back to this area. The staff was friendly and helped me with any questions I had. The hotel is conveniently located near various restaurants and shopping facilities. I was able to get plenty of work done as I connected to the WIFI with ease and it was very fast.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGMLouisville, Manager at BEST WESTERN PLUS Louisville Inn & Suites, responded to this review, June 24, 2014
Thank you so much for your kind words about our hotel. We are so glad you enjoyed our new state of the art wifi with the fastest speeds in town.

Thanks you for staying with us!

Pete Hawkins
General Manager
bwgmlouisville@gmail.com
303-327-1215
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed May 9, 2014

If you don't require the luxury of a business environment with business amenities, this is perfect, at a good value, with immaculate rooms and updated bathrooms. The bonus at every Best Western Plus that I've stayed at are the plush but firm Dacron pillows. They perfectly and comfortably cradle my head as a side sleeper - not too mushy, and not too firm.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWGMLouisville, Manager at BEST WESTERN PLUS Louisville Inn & Suites, responded to this review, June 24, 2014
Thank you so much for your kind words about our hotel. I can't tell you how many guests ask if they can buy our pillows. They are so comfy. We are glad you enjoyed them.

Thanks you for staying with us!

Pete Hawkins
General Manager
bwgmlouisville@gmail.com
303-327-1215
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Louisville Inn & Suites

Address: 960 West Dillon Road, Louisville, CO 80027-9448
Phone Number:
Location: United States > Colorado > Louisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Louisville Inn & Suites 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Newly upgraded internet with the fastest speeds in town! Our rooms and suites are recently remodeled and we offer microwaves and refrigerators in all of our rooms.Enjoy our complimentary hot breakfast each morning with waffles, scrambled eggs and sausage, along with all our other yummy offerings.Featuring 110 cable channels on our flat panel 32 inch TV's as well as free and pay per view movies. ... more   less 
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Also Known As:
Best Western Plus Louisville Hotel Louisville
Best Western Plus Louisville Inn And Suites
Quality Inn Louisville
Louisville Quality Inn

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