This hotel sent me a confirmation, and then sold my room to someone else before I arrived, and failed to notify me!
Imagine arriving from the east coast at 2AM, with your family in tow, only to learn that the hotel is not going to honor the confirmation they sent to you. To add insult to injury, the receptionist offered to cancel the other nights that I was confirmed for as well. Such was my experience for the memorial day weekend at this hotel.
The town where this hotel is, is so small that it only has two hotels, both of which were booked solid for the holiday (memorial day) weekend. Thus, we had to drive 20 miles to another city to find a hotel with availability.
When I phoned this hotel the next day, the manager would not even come to the phone and opted to send messages via the receptionist. They admitted that they had made a mistake, and offered me a discount for the remaining nights of stay that amounted to a whooping $5.00 per night to compensate me for the inconvenience! Woooowwwwww.
But wait, there's more - I originally had reservations booked at another hotel. This hotel's receptionist called me via telephone, told me that they had rooms available for the nights I wanted, took my credit card information, sent me a confirmation number, thus causing me to cancel my reservations at the other, Legitimate hotel. Then, they sold my room to the highest bidder.
Needless to say, I cannot tell you how the rooms are.......but I can tell you that if you think you have a room reserved at this place, you might want to make a reservation somewhere else, as insurance.
- Also Known As:
- Bent`s Fort Hotel Las Animas
- Best Western Las Animas
- Las Animas Best Western