The hotel looks nice enough, but I wouldn't trust staying here. I had a reservation for 7/9/2014. Upon walking in around 10:30 pm, the gentleman behind the desk was checking another lady in. I noticed sitting on the desk, in plain view, several pieces of paper that had photocopies of other guest's driver licenses and credit cards. When the attendant went to check me in, he appeared pleasant. Upon checking me in, he asked for my credit card and drivers license. This is typical and was okay with that. He then proceeded to make a copy of my credit and driver's license. When I inquired with him what he was doing he told me that it was for any incidentals. Like if I ordered a movie or messed up the room. I explained to him that that made me feel a little uncomfortable. He told me this was hotel policy. I questioned him in regards to the liability of keeping my personal information in this format. He again told me this was hotel policy and that I didn't have to stay there if I didn't want to. I was tired at the time and really just wanted to go to sleep, but, I was really uncomfortable with this situation. I pried a little further, not trying to aggravate the gentleman, but I really didn't want my info on photocopied pieces of paper lying around. He then told me that he didn't have to let me stay there. At that stage I was just going to let it be. I turned around and walked out feeling pretty frustrated. I went to my car to get my luggage and as I came back in, I went to the desk and expressed to him, very nicely, that I was the customer and all I was doing was expressing my concern with how my personal information was being stored. I felt then, as I do now, that I had that right, especially given what happens in this day and age. After telling him this, he became agitated with me and told me again he didn't have to allow me to stay there. At this point I didn't want to stay there anymore. I told him to cancel the reservation. He gave me my photocopied paperwork back. I asked him to put on the paperwork that the reservation was cancelled and to sign and date it. He refused. I asked him who the general manager was. He told me it was him. I told him I wanted to speak to his boss the next business day. He informed me that that would never happen. He was being overly snotty at this stage. I never once raised my voice to this gentleman. I never said one derogatory thing towards him and he was treating me with little to no respect. As I turned to walk out I told him, "You know, you're being a real jerk." He replied to me, "You're a jerk!" STAY AWAY!!! I went to another hotel down the street and got a decent nights sleep.
- Official Description (provided by the hotel):
- Great location! Comfortable and clean! Views of runs from rooms. Walk just 491 yards, from the hotel to the Peru Express Chair Lift, or take the free shuttle service. A-Basin is just 5 miles away.Lodge amenities:Hot tub and sauna w/views, comfortable lounge with fireplace, new workout room, new coin-operated guest laundry. Free continental breakfast, WiFi, local calls and parkingUpgraded guest roomsWe have new upgraded rooms with 40 inch flat-screen TVs, Tempur-pedic tops. Down-alternative comforters/duvets and 4 cozy pillows per bed. Microwaves/ refrigerators in every room. ... more less
- Reservation Options:
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- Also Known As:
- Arapahoe Hotel Keystone
- Arapahoe Motel Keystone