The accomodations were nice and surprisingly close to the slopes of Keystone, we were able to walk. The breakfast was a little lacking, and they did not have everything they had promoted. However, we will never stay at this place again due to THE WORST customer service I have had in many, many years. The daytime front desk manager DOES NOT want to be bothered with anything unless it meets his schedule. Do not expect to be treated nicely by anyone there before their 4:00 check in time. We only wanted advice on getting to the lifts that day, shuttle options, and what to expect when finished skiing that way as relates to checking in. He was very rude, indicating were were infringing on his lunch; however, once we left the building and started to make our way to the resort, we noticed he was more interested in taking a smoke break outside the front entrance. Our whole experience their was ruined in one moment by this hotel's total lack of installing customer service with its staff, judging by previous reviews this person has worked here for a number of years. I would not recommend this hotel to anyone that requires even a mimimal amount of customer service from its staff.