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“Average condo, lousy management” 2 of 5 stars
Review of The Springs

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The Springs
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Check in at 23024 US HIghway 6, Suite 202, Keystone, CO 80435 (Formerly ResortQuest The Springs)   |  
Hotel amenities
Naples, Florida
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13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
“Average condo, lousy management”
2 of 5 stars Reviewed August 20, 2007

The Springs is in a nice location near River Run village and the lifts. It is a 5 story condo building. The elevators and halls look a bit beat up. Other residents had a tendency to toss their trash and misc stuff in the hallway, which took a lot away from the ambiance of the place. The Springs has a nice pool and hot tub as well as an exercise room and pool table. The exercise room has two aerobic machines and one was broken during our stay. The building has covered parking on two levels, but it's difficult to maneuver in the parking garage.

We rented a 3 bedroom, 3 bath unit on the top floor through Rocky Mountain Resort Management. The unit was in fair condition, not the "well-maintained" that was advertised. There was some wear on the furniture, very dirty carpet throughout, unit was clean otherwise, window shades not functional on all windows, ample dishes and amenities in the unit. Great view of the mountainside and River Run village as our unit faced both. No A/C, but windows opened. No ceiling fans.

WARNING! RMRM will charge your credit card for the balance of your rental plus the security deposit without telling you they plan to do this. I sent a check for the balance on the date due and turns out they had already charged my card. And they then cashed my check. I had a hard time getting a refund. Nowhere on the contract does it say they will automatically charge your card for the balance. A letter to the owner went unanswered. Plus I was charged for travel insurance after declining it. Phone calls to RMRM went into voicemail oblivion, when I did reach a human, they couldn't answer my questions and I was told to call back. On arrival we picked up our keycards at their office lockbox, office was not open on a summer weekday. The keycards did not work, apparently because it was too early in the day and before official check in time. In talking to other people in the Springs, this seems to be a problem only for RMRM rentals. So, don't show up early, you can't even get in the lobby or parking garage.

Overall, Keystone is a yes, I'd go back. RMRM, never again will I use them.

  • Liked — Great view, excellent access to River Run Village in Keystone
  • Disliked — dirty carpets, poor management of rental
  • Stayed August 2007, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Business service (e.g., internet access)
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Additional Information about The Springs

Address: Check in at 23024 US HIghway 6, Suite 202, Keystone, CO 80435 (Formerly ResortQuest The Springs)
Location: United States > Colorado > Keystone
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #15 of 35 Specialty Lodging in Keystone
Price Range (Based on Average Rates): $$$
Number of rooms: 5
Official Description (provided by the hotel):
The Springs Lodge Condominiums are located in the heart of River Run Village at Keystone with direct access to the gondola, shops and restaurants. The complex offers a beautiful outdoor heated pool complete with slide and kiddie pool as well as two outdoor hot tubs. The pool and hot tub facilities are open year round and are the nicest in the River Run area. The Springs Lodge also boasts a beautiful common area lobby with seating, waterfall and pool table. A movie theatre room and kids playroom are also located off of the lobby area. A fitness room, steam room and sauna are also available to guests. Walk to the slopes and entertainment from this facility and enjoy everything Keystone has to offer. ... more   less 
Also Known As:
Resortquest The Springs Hotel Keystone

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