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“bad service, rude stuff” 1 of 5 stars
Review of The Springs

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The Springs
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Check in at 23024 US HIghway 6, Suite 202, Keystone, CO 80435 (Formerly ResortQuest The Springs)   |  
Hotel amenities
80016
1 review
3 helpful votes 3 helpful votes
“bad service, rude stuff”
1 of 5 stars Reviewed January 20, 2010

Location is great, the Springs has a nice pool and two hot tubs as well as an exercise room and pool table. The stuff is very rude!!! As we arrived there at 1pm we asked for the keys to enter our room. We were told that we can not enter the rooms before 4pm and that we need to come back to get the keys. We asked them to give us the keys so we don't need to drive back and forth and that we will not enter the rooms before 4pm but they refused. We needed to hang out somewhere till 4pm. They asked us also to leave the next morning at 10am not later even though we paid for a full day and 4pm till next day 10am is not a full day. Next time we will stay somewhere else.

  • Stayed January 2010, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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28 reviews from our community

Traveler rating
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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 10, 2009

Location was great! A 1 min walk over the bridge to get into River Run, 2 minutes to get to the gondola, great hot spa outside!!! The condo was much bigger and nicer than we expected. We had a great view of the river run slope which was amazing during the night skiing!

Stayed December 2008
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kentucky
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 20, 2007

After staying 5 years in River Run Village, this was the first time staying in The Springs unit. Our 4 bedroom condo on the top floor was maintained by Seymour Lodging. Good points:

Location, Location, Location--very short walk to the lifts
Finding a 4 bedroom is pretty difficult in River Run
Nice pool area

Bad points:
There is NO maid service--which means you'll be washing towels on vacation, taking out the trash, etc.
Not enough keys to go around--a 4 bedroom condo only provided 3 keys. You have to have a key to get into the lobby, ski lockers, and garage. Agree with previous post, garage is tight and hard to manuever in. Only 2 keys for ski locker, and again, ski locker for this 4 bedroom condo was the same size as any other condo. We had 8 skiers--so room was very tight in the locker.
Telephone solicitations--someone needs to put this phone number on the no call list! We got solicitations daily. Very annoying.

After having stayed at Keystone maintained lodging in the past, it is by far better. Maid service is daily, coupon books are provided for activities, and ski rental is available as a package deal with the room. Not so with this condo at the Springs.

  • Liked — Free Wi-Fi
  • Disliked — No daily maid service
  • Stayed December 2007, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed August 20, 2007

The Springs is in a nice location near River Run village and the lifts. It is a 5 story condo building. The elevators and halls look a bit beat up. Other residents had a tendency to toss their trash and misc stuff in the hallway, which took a lot away from the ambiance of the place. The Springs has a nice pool and hot tub as well as an exercise room and pool table. The exercise room has two aerobic machines and one was broken during our stay. The building has covered parking on two levels, but it's difficult to maneuver in the parking garage.

We rented a 3 bedroom, 3 bath unit on the top floor through Rocky Mountain Resort Management. The unit was in fair condition, not the "well-maintained" that was advertised. There was some wear on the furniture, very dirty carpet throughout, unit was clean otherwise, window shades not functional on all windows, ample dishes and amenities in the unit. Great view of the mountainside and River Run village as our unit faced both. No A/C, but windows opened. No ceiling fans.

WARNING! RMRM will charge your credit card for the balance of your rental plus the security deposit without telling you they plan to do this. I sent a check for the balance on the date due and turns out they had already charged my card. And they then cashed my check. I had a hard time getting a refund. Nowhere on the contract does it say they will automatically charge your card for the balance. A letter to the owner went unanswered. Plus I was charged for travel insurance after declining it. Phone calls to RMRM went into voicemail oblivion, when I did reach a human, they couldn't answer my questions and I was told to call back. On arrival we picked up our keycards at their office lockbox, office was not open on a summer weekday. The keycards did not work, apparently because it was too early in the day and before official check in time. In talking to other people in the Springs, this seems to be a problem only for RMRM rentals. So, don't show up early, you can't even get in the lobby or parking garage.

Overall, Keystone is a yes, I'd go back. RMRM, never again will I use them.

  • Liked — Great view, excellent access to River Run Village in Keystone
  • Disliked — dirty carpets, poor management of rental
  • Stayed August 2007, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Springs

Address: Check in at 23024 US HIghway 6, Suite 202, Keystone, CO 80435 (Formerly ResortQuest The Springs)
Location: United States > Colorado > Keystone
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #15 of 35 Specialty Lodging in Keystone
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
The Springs Lodge Condominiums are located in the heart of River Run Village at Keystone with direct access to the gondola, shops and restaurants. The complex offers a beautiful outdoor heated pool complete with slide and kiddie pool as well as two outdoor hot tubs. The pool and hot tub facilities are open year round and are the nicest in the River Run area. The Springs Lodge also boasts a beautiful common area lobby with seating, waterfall and pool table. A movie theatre room and kids playroom are also located off of the lobby area. A fitness room, steam room and sauna are also available to guests. Walk to the slopes and entertainment from this facility and enjoy everything Keystone has to offer. ... more   less 
Also Known As:
Resortquest The Springs Hotel Keystone

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