Just got back yesterday from a 6 night stay. First time at Keystone with two teens, 16 and 19.We stayed in a 3 bedroom condo. We didn't face the slopes - had we known this was an option we would have asked.
Pluses: The location can't be beat - right at the base of the gondola and quad lift. We had an indoor ski locker large enough to fit all 4 boots and skis. The condo was spacious, though with bare minimum kitchen pots and pans and tools - and the cups were minuscule. The gas fireplace was nice. The Master bedroom had a shower with two heads, but only one of them worked.The staff - housekeeping at Lone Eagle and at the resort -- were all very friendly and tried to be helpful.
Minuses: Now this was a very busy holiday week so we tend to be forgiving. The housekeeping staff seemed overwhelmed. We didn't get service our first day - second night. We didn't discover the terry robes until we went to do some laundry -- they were in the dryer. The garage is very tight, especially the doors, not well-thought-oput,considering many people had large SUVS, many of them rented. The fitness center had a bike, a treadmill and an elliptical plus one universal weight machine. The sauna is in the same small room so my son, who needed to work out as a college athlete, was very uncomfortable -- someone was always turning on the sauna but not always using it so the entire fitness room became a sauna. While we were there, it was unseasonably frigid (below zero every morning.) so we did not feel up to using the outdoor heated pool and jacuzzi. Getting restaurant reservations was a nightmare. Maybe we should have done this before but when we are on vacation we like to see what the day brings. There is a central reservations number and we were oh hold numerous times for more than 45 minutes at a time. -The message directed us to the website to make reservations, but when we tried, it said you need to call during the holiday week So back on hold for 45 minutes. (We actually thought there was a problem with the phone system, but when we called the main number we were assured there was no problem.) Also at reservations they said the Wolf Brewing company did not take reservations. When we walked in, we were asked whether we had any!!! They managed to find us a table when we complained. The food was not bad, the staff friendly -- we ate there twice.
The skiing: We are no better than intermediate skiers -- there is a great difference between some blue trails and others. We found it daunting to venture off the mountain we were at because we weren't confident we could comfortably handle any blue trail (We had a bad experience on mogly Wild Irishman but loved Spring Dipper)-- so we got a little bored. They need a base lodge, since River Run village is small and the two coffee shops could not accommodate great hordes of people trying to warm up. (We were lucky, we could just go to our condo.)Also from River Run, you have to go to the top of the mountain if you want to ski. I would have liked a lift to take us halfway, cince it was so cold at the top. We never took the gondola since the lines were too long.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.