Our experience of Lone Eagle #3008 is one I hope others can learn from.
The Lone Eagle building is right by the piste and the main gondola at River Run - location really couldn't be better. The building is in very good condition and parking is easy.
The agent forgot to mention that one of the bedrooms is suitable only for children as it has bunk beds. We were travelling with my mother-in-law in her mid 70s so this really didn't work. The other bed was tiny too - the smallest I have ever seen in the US. Looking around it was clear that all of the fixtures and fittings are extremely tired. The televisions are CRT ones dating back to the 90s - HDMI to plug in my iPad as promised I don't think so. Bedside lights and bedside table completely non existent in one room and only one light in the other. And the place didn't smell very fresh either.
This particular unit is up for sale and I really hope that someone lavishes a little care and attention on it. The funniest moment of all was finding the visitor book with many pages ripped out. All of the bad reviews had been removed - there were plenty based on the missing pages.
We suffered one night in the place and to their credit the property managers moved us to another condo - Arapahoe #8123 - and refunded us the $150 per night difference. The contrast of moving into a place where the owners clearly look after the property and feel some obligation to provide a pleasant experience for guests is noticeable.
If you do want to stay in Lone Eagle ask for one of the units looking out onto the main slope and check that it is in good condition. Don't under any circumstances accept the story that 'we can't guarantee a particular property'. If they can't guarantee something then do not part with your cash.
Changing from this unpleasant condo turned our holiday from horror to pleasure. It was genuinely so bad that we thought about renting somewhere else even if we couldn't get our money back.
- Official Description (provided by the hotel):
- Lone Eagle Lodge at River Run is the premier lodging destination at the Keystone Ski Area. A true ski in/ski out location, Lone Eagle offers luxury accommodations, amenities and the ultimate ski holiday experience. Located at the foot of the ski area, Lone Eagle is also an easy walk to the heart of River Run Village where you can enjoy many shops, restaurants and nightlife. The complex boasts luxury common areas complete with plush furnishings, gas fireplace, library, outdoor deck with seating and a gas firepit for your enjoyment. The building also offers an outdoor heated pool and hot tub area, open year round and a fitness room. On call complimentary shuttle service will take you anywhere you would like to go in the Keystone area that isn't easily accessible by Lone Eagles fabulous location! ... more less
- Also Known As:
- Lone Eagle Condos At River Run Village Hotel Keystone