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“Ordinary but surely decent” 3 of 5 stars
Review of Keystone Lodge & Spa

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Keystone Lodge & Spa
4.0 of 5 Hotel   |   22101 US Highway 6, PO Box 38, Keystone, CO 80435   |  
Hotel amenities
Ranked #1 of 6 Hotels in Keystone
Certificate of Excellence 2014
Boston
Top Contributor
91 reviews 91 reviews
33 hotel reviews
Reviews in 57 cities Reviews in 57 cities
82 helpful votes 82 helpful votes
“Ordinary but surely decent”
3 of 5 stars Reviewed February 14, 2014

I spent five days at Keystone Lodge while attending a scientific meeting. The best part of the hotel is the very young, friendly staff. They seemed to bubble with enthusiasm. The room was rustic, but not in an elegant sense at all. Rather, it was furniture with "Furniture-in-the-Raw" type pine furniture scattered around. I was in a room with a sitting area on the bottom, and a loft above. Be aware that there is but one singe bathroom, located on the bottom floor, so you must descend the circular staircase at night to use the toilet. View of other buildings was uninspiring. However, the space was clean and adequately heating. In short, this is NOT a luxury resort but ample and comfortable. It is priced reasonably. Keep in mind that you are over 9000 feet in elevation, and many visitors have significant distress. All feel short of breath. About a 100 minute drive from the Denver Airport.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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343 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Denver, Colorado
1 review
5 of 5 stars Reviewed February 11, 2014

Great property as far as keystone goes, there isn't any better there. Service by staff was fantastic and the private shuttle to the lifts a great service, and Amy the driver AWESOME. Food at the restaurants was fantastic, and overall valet service great.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2014

At lodge for business meeting and skiing. Super facility. Staff very attentive room was clean and quite large. Shuttle available to take to ski resort 1/2 mile away. Dining area bar area all in excellent condition and for being the signature lodge for Keystone price of food very reasonable. Huge skating rink in back.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denver, Colorado
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 9, 2014

I've wrote to corporate Vail Resorts on two separate occasions, politely expressing the deficiencies of our stay and have heard nothing back. So to all of you fellow skiers and boarders, if you're looking to drop $300 for a special occasion. Do not do it here.

I feel that our stay at Keystone Lodge and Spa was fully inadequate. When we arrived, we received a friendly welcome and were given a ton of beneficial information; however, when we got to our room, there had already been someone else (We literally walked in on them using the bathroom). We shrugged it off and were relocated to a different room. Then, close to midnight on new years eve, our keys stopped working. Frustrated, we ran all the way to the front desk to get different keys. Luckily we made it in time for the ball drop.
Before this, we dined in the restaurant which was extremely over priced for the quality of food we received. I hate to complain about this because over-priced food seems to be the norm among the resorts, but for a $130 meal, all I received was a chicken breast. This is aside of the reason which brought me to write you.
The largest problem of all we encountered is that I warned our Valet driver multiple times that our driver door's hinge was fragile and the door couldn't be opened all the way. When we were leaving the resort, the driver radioed to another employee that he could not get our door closed... now, we had to take it in to the auto repair shop; leaving us with a $800 estimate to fix.
Generally I do not ever feel the need to write to customer service and present negative aspects of our stay, but with one thing after the other, I feel as though corporate should be aware of these deficiencies we experienced at Keystone Lodge and Spa for the amount of money we paid for just one night.

Stayed January 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Webridge
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 3, 2014

A bit away from the slopes but feels more cozy for it, great service, and a lovely outdoor pool and spa. Food in the hotels restaurant was excellent and the complimentary valet was a nice touch. Only downside for us was that there are quite a few kids which means it's not quite a couples venue

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falls Church
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 2, 2014

We've just returned from a 2-night stay at the Keystone Lodge & Spa. It was fabulous. The beds were super comfortable. We also enjoyed the indoor hot tub. Unfortunately, the outdoor heated pool was out of order when we were there although given the 20" of new snow outside this was okay with us. The front desk folks (Kate, Craig and a few others) and the valet guys (sorry I didn't catch their names) were all attentive and great.

Next time though - I'll ask for some better directions on working the TV set. It was a challenge even after we had the batteries replaced in our remote.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Antonio, Texas
Top Contributor
197 reviews 197 reviews
38 hotel reviews
Reviews in 61 cities Reviews in 61 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed January 30, 2014

Terrific trip! Would do it again.
Over Christmas week 2013, two families stayed in 2 condos at Lakeside Village. Check in is at the Keystone Lodge. The condos were perfect. We had 2 couples in our condo. The other condo had a family in it. Since there is a bathroom in each bedroom, it worked out great. Plus, there is a half bath downstairs where the kitchen/living room/dining room are. Each bedroom had a king size bed, which was nice.
The kitchen was pretty well equipped with pans, dishes, glasses, dishwasher soap, etc. The condo had plenty of towels, soaps, shampoo/conditioner, etc. Plus, half way through our stay, they showed up to clean and resupply us.
We had one problem on Christmas day. When I looked under the kitchen sink, the cabinet bottom was full of water. I called maintenance and they came out right away which was Christmas day. They looked at the problem, and called their plumber right away. He replaced the faucet, fixed the problem, replaced some burned out light bulbs and asked if their was any other problem they could address while they were there. They were so very nice.
The gas fireplace was very nice, but it made the condo so very hot when used. Most of the time, even when the fireplace was off, we had to open the back door to keep the temperature in the condo cool enough. This was not a big problem, though, since out the back door is a huge (5 acre) ice skating pond, that is beautiful. We looked out over it, and enjoyed watching the skaters, as well as skating ourselves.
The condo was very expensive even though we bought it through Groupon. However, we needed it to be Christmas week, and that is what the going price was.
Also, we went across the street to the Christmas mass held in the Keystone convention center. It was such a nice service. Then, they served birthday cake for Jesus birthday. It was just lovely. We walked through a personnel tunnel under the highway which got us to the Convention center in less than 5 minutes.

Room Tip: We entered our condo from the second floor. If you can't do stairs, this might not be for you...
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Keystone Lodge & Spa

Address: 22101 US Highway 6, PO Box 38, Keystone, CO 80435
Location: United States > Colorado > Keystone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Keystone
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Keystone Lodge & Spa 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Keystone Lodge & Spa is surrounded by the majestic Rocky Mountains and thousands of acres of national forest close to Denver, making it the ideal choice for winter sports enthusiasts. Keystone Lodge is on the shuttle route, so guests can zip over to the ski lifts at a moment's notice. The Lodge also boasts easy access to a host of winter and summer activities, including skiing, ice skating, cross country, mountain biking, golf, tennis, rock climbing, whitewater rafting and more. Feel free to take a break from your adventures and luxuriate in our state-of-the-art spa with a full range of relaxing and rejuvenating spa treatments. The Lodge also includes a steam room, indoor and outdoor hot tubs, an outdoor heated swimming pool, and even an equestrian center. Treat yourself to an exceptional dining experience at the Bighorn Bistro while taking in the splendid views of the Continental Divide and Keystone Lake. Or grab a quick bite at the convenient Lakeside Deli before heading off on your day's activities. The Lodge offers 152 guest rooms, including 14 loft suites. Each room affords a spectacular view of Keystone Mountain and the Snake River. The hotel room with one king bed is a traditional hotel room with a king-size bed and a private bathroom. The hotel room with two queen beds is a traditional hotel room with two queen-size beds and a private bathroom. The hotel suite with one king bed and living room is a two-level hotel suite with one king bedroom upstairs in the loft with television. All suites also include a downstairs sitting area with television and sofa pull-out couch and one private bathroom downstairs. All rooms include complimentary in-room wireless internet, complimentary fitness center access, plush robes, a i-home alarm clock and many other extras. Other amenities include a business center, exercise facilities, massage therapy services, yoga studio, ski storage and golf course. Extend Your Stay - 7pm Check Out Instead of sitting on I-70, head back to your hotel for a soak in the hot-tub, a shower or to catch the rest of the game while the traffic clears. *Extended check out until 7pm for just $35. *Based on availability. Ask for extended check-out at the Front Desk. Getting to the mountain is easy with the Lodge's Gondola Express shuttle service. Our private van will whisk you from the front of the Lodge to the base of the gondola. Plus, as a Lodge guest you receive free ski check at the base of the gondola and a complimentary Fast Pass which allows you to use the ski school line prior to 10am. How convenient is that? ... more   less 
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Also Known As:
Keystone Lodge And Spa
Keystone Hotel Keystone

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