We were very happy with the accommodations, mountain, and hospitality. I was very pleased with the terrain, lifts, and overall experience. It was my first time to Keystone and I believe it’s on the same level as several other mountains that seem to get more attention and press.
Keystone Lodge and Spa is a very nice property with a good amount of amenities. Check in went smoothly and expeditiously for our group of 38. All my interactions with people at the front desk were very positive. They did their best to help whenever asked. The hot tub, pool, fitness facilities, and eucalyptus steam room were very nice. Not sure how many people actually got spa treatments. I think better specials may have enticed more people. The outdoor hot tub is hard to get to. You either have to go in the pool or walk all the way around the pool to get to it. It was great once you got in, but getting to it and then walking back around the pool once you got out was not much fun!!
We stayed in a King Loft and enjoyed the extra space in the room. The bed was comfortable, the bathroom was standard hotel size, and the outdoor deck made for nice views and extra room. We had a mini refrigerator in our room and wished we would have had a microwave too. These are NOT standard in every room, but you can ask and they may be available.
A breakfast package at a more reasonable price than $15 to $20 per day would be a good idea. I’m not sure how many people actually went to the Café every morning, but I think many people passed. Bighorn Restaurant was closed to our group on 2 nights due to events going on so that was disappointing because some people like a quiet sit down dinner, but the bar area was nice as an option for some and had the same offerings as the dining room. The food was decent, not spectacular.
Some of our travelers took advantage of the other activities (ice skating, snow shoeing, and cross country skiing) that are included in certain packages at the Lodge. All the extra perks really made a difference and puts the Lodge ahead to several other properties.
Transportation around the resort was great and the drivers were very friendly and helpful. The Gondola Express and ski check were a big hit with the travelers. Also dropping us off at other locations along the way was very helpful.