When we checked in we used the valet parking. The Valet got us a luggage cart and helped us load our luggage on the cart, then he took off in our car. He drove our car across the highway and you could see him driving really fast through the parking lot, you could even hear the tires squealing as he turned into a parking spot. My Wife and I just looked at each other like WOW REALLY! We went into the lodge and checked in, we told the front desk agent about the Valet's driving of our car. The Desk Agent said that they'd talk to the Manager on duty. After checking in we went to our room. The room was nice, not much of a view though. My Wife went into the bathroom and there was a towel on the floor, it looked used. There was also a soap near the bathroom since that looked like it had been used and not replaced from the previous guest(s) that stayed in this room. Later that night as we were getting in bed my Wife pulled back the covers to the bed and noticed that the sheets at a small blood stain on it. She was disgusted by this as was I. We called the front desk about it and they stated that they'd send someone up to replace the sheets. An hour went by and there was finally a knock on the door. My Wife was greeted by a young man, he handed her two clean sheets and left. So, we had to unmake the bed and remake it with the new sheets. We weren't very happy that we had to change the sheets ourselves, but it was late so we did and went to sleep. The next morning we spoke with the made, but she only spoke Spanish so we had a hard time getting our point across about the dirty sheet, and having to change them ourselves. We both think this is a nice resort area. We were told that the Keystone Lodge was the nicest place to stay in this area. We didn't valet our car after the first day. The staff at the front desk didn't really seem to care about what had happened with the valet or the towels, soap, or sheets... like it wasn't their fault. All they could say was "no worries". That seemed to be a big phrase in this area, "no worries". The staff as the restaurants used that phrase also, but they were very nice and the food was good, but it seems like it wasn't fresh food more like frozen food they prepared. All of the resort food included a resort fee, we didn't like that at all, so we'd highly recommend not each at a resort owned restaurant. You can ask about this before you're seated, otherwise you can drive into Dillon or Silverthorne and eat for much less. There is also a grocery store on the way to Dillon and you can stop there to get many items rather than eat out at the resort. Overall, this is a nice resort area but we wouldn't really recommend stating at this Lodge. If we come back to this area we'd try a different place.
- Official Description (provided by the hotel):
- The AAA Four Diamond Award-winning Keystone Lodge & Spa is surrounded by the majestic Rocky Mountains and thousands of acres of national forest close to Denver, making it the ideal choice for winter sports enthusiasts. Keystone Lodge is on the shuttle route, so guests can zip over to the ski lifts at a moment’s notice. The Lodge also boasts easy access to a host of winter and summer activities, including mountain biking, championship golf, ice skating, rock climbing, whitewater rafting and more. Feel free to take a break from your adventures and luxuriate in our state-of-the-art spa with a full range of relaxing and rejuvenating spa treatments. The lodge also includes a steam room, indoor and outdoor hot tubs, an outdoor swimming pool, and even an equestrian center. Treat yourself to an exceptional dining experience at the Bighorn Steakhouse while taking in the splendid views of the Continental Divide and Keystone Lake. Or grab a quick bite at the convenient Lakeside Deli before heading off on your day’s activities. The lodge offers 152 guest rooms, including 14 loft suites. Each room affords a spectacular view of Keystone Mountain and the Snake River. The hotel room with one kingbed is a traditional hotel room with a king-size bed and a private bathroom. The hotel room with two queen beds is a traditional hotel room with two queen-size beds and a private bathroom. The hotel suite with one king bed and living room is a two-level hotel suite with one king bedroom upstairs in the loft with television. All suites also include a downstairs sitting area with television and sofa pull-out couch and one private bathroom downstairs. All rooms include complimentary in-room wireless Internet, complimentary fitness center access, plush robes, a CD alarm clock and many other extras. Other amenities include a business center, exercise facilities, massage therapy services, ski storage and golf course. Extend Your Stay - 7pm Check Out Instead of sitting on I-70, head back to your hotel for a soak in the hot-tub, a shower or to catch the rest of the game while the traffic clears. *Extended check out until 7pm for just $35. *Based on availability. Ask for extended check-out at the Front Desk. Getting to the mountain is easy with the Lodge's Gondola Express shuttle service. Our private van will whisk you from the front of the Lodge to the base of the gondola. Plus, as a Lodge guest you receive free ski check at the base of the gondola and a complimentary Fast Pass which allows you to use the ski school line prior to 10am. How convenient is that? ... more less
- Reservation Options:
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- Also Known As:
- Keystone Lodge And Spa
- Keystone Hotel Keystone