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“Built in the 70's, and partially updated” 3 of 5 stars
Review of Keystone Lodge & Spa

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Keystone Lodge & Spa
4.0 of 5 Hotel   |   22101 US Highway 6, PO Box 38, Keystone, CO 80435   |  
Hotel amenities
Ranked #1 of 6 Hotels in Keystone
Certificate of Excellence 2014
Arvada, Colorado
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Built in the 70's, and partially updated”
3 of 5 stars Reviewed August 1, 2013

The rooms are nice and large. The décor is mostly updated but the bathroom fixtures are not. There is lots of rotten, crumbling wood on decks and the paint is in similar condition in places. It is a very nice location with high elevation and cool summer temperatures.

Room Tip: We might have just hit an odd weekend, but we could not get away from the smell of pot. People were...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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344 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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English first
Cleveland, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 12, 2013

We travel a lot, but condos were not what we were expecting. Built in the 1970s, there is no air conditioning and the rooms do NOT look anything like the pictures posted in their brochure. Many of the buildings do not have elevators at at 9,300 ft altitude, that's an issue unless you are 20-something, at the resort in the winter and only care about skiing/snowboarding. The two restaurants on location were average service and below average quality food.

We were there for 9 nights. The towels only replaced and the trash picked up twice - and only after we called. We never had new sheets or even light cleaning of the room. They made a monumental mess of my bill when I had to use two different credit cards - 1/2 the trip was personal and 1/2 was for business so billed accordingly. The staff is accommodating enough, but I think the issues are a management problem. I would not stay at this resort again.

Room Tip: If you are going to be here, be sure to ask for a building with an elevator. Buy your own food and e...
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  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke S, General Manager at Keystone Lodge & Spa, responded to this review, July 16, 2013
The Keystone Lodge & Spa has two elevators. Guest rooms are serviced every day. In addition there is a 4 diamond spa as part of the hotel, a fitness studio, outdoor heated pool and indoor and outdoor hot tubs. There are three restaurants as part of the hotel, three fine dinning restauranats at the resort along with a fondue chessel at the top of the mountain gondola and a number of casual restaurnats in the Keystone area.
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Columbia SC
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 8, 2013

All in all, this was a very good experience. The food in the hotel restaurants (we visited two) was fresh and tasty and the staff filled all our requests. I loved the fact that wi-fi in the rooms was included and they didn't "nickel and dime" you for every little thing. The only real drawback was that the Conference Center where the meetings were held was across the highway - they do have a nice tunnel to it. The parking was over there as well. It wasn't very convenient but not a drawback if you are in pretty good shape. They do offer a shuttle to it, but it is something to consider. We also visited their ranch and the country club - outstanding!

Room Tip: We had a room with a little balcony overlooking the pool - very nice!
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Colorado Springs, Colorado, United States
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 8, 2013

Spent 4th of July holiday at the resort. It is very family oriented and had a variety of great activities for all interests. Loved the fireworks - close up. And the Enduro Bike Race taking place was exciting.

Room Tip: Liked Condo Unit Homestead/Lodgepole. Bigger units, lots of first floor, and a spectacular courtyar...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, Kansas
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 7, 2013

I really liked this resort as an option for Keystone. The rooms are very nice and clean,The staff was very attentive, beautiful views of the moutains, Dining options for breakfast and dinner were great. I would absolutley stay here in the future!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Morgan, Colorado, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 28, 2013

The staff was so accommodating and pleasant during our entire stay -especially Mallika who deserves reward for her helpfulness, attitude, and overall demeanor. In fact, she is the reason we decided to book another vacation in August at this lodge!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 18, 2013

The valet, the front desk employees, the spa lady, and all of the people we encountered were polite, helpful and professional. We were greeted with a smile and they were all willing to help us with our requests. I really enjoyed their attitude and professionalism.

We purchased our stay on Groupon for a great price. On the day we checked in, I called to add a roll away bed to our room. The front desk ladies (Ann & ??) were very helpful and discussed the different room options with me. We decided to change our room to a king loft with a river view on the 6th floor. Our kids loved it! The only down side was that the pullout couch was incredibly uncomfortable. The roll away bed was very comfy! The upstairs king was incredible.

We had mentioned when we checked in that we were celebrating my daughter's friends 16th birthday and if they could recommend a fun restaurant. We proceeded to ride the shuttle (very nice!!!) to the river area to eat a nice dinner by the river. What a surprise when we returned! Waiting in our room was a tray of warm cookies, 2 glasses of milk, a sweet note, and a lovely bouquet of flowers as a birthday surprise. They also noticed we were chilling our water bottles and cokes in the sink with ice. They had a mini frig delivered to our room without us asking for one.

The kids really enjoyed the lake and paddle boats, feeding the fish and ducks, and exploring the river area. We all enjoyed the pool and hot tub in the evening. Wish the pool had been a little warmer. Eating breakfast by the lake was such a nice treat for Father's Day. Just beautiful!!!

We asked for a late check out so we could enjoy the lake activities and the shopping for a little longer.
Thank you for the wonderful memories!

Room Tip: 5th and 6th floors have wonderful views of the river and grounds. We stayed on the far south end on...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Keystone Lodge & Spa

Address: 22101 US Highway 6, PO Box 38, Keystone, CO 80435
Location: United States > Colorado > Keystone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Keystone
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Keystone Lodge & Spa 4*
Number of rooms: 152
Official Description (provided by the hotel):
The Keystone Lodge & Spa is surrounded by the majestic Rocky Mountains and thousands of acres of national forest close to Denver, making it the ideal choice for winter sports enthusiasts. Keystone Lodge is on the shuttle route, so guests can zip over to the ski lifts at a moment's notice. The Lodge also boasts easy access to a host of winter and summer activities, including skiing, ice skating, cross country, mountain biking, golf, tennis, rock climbing, whitewater rafting and more. Feel free to take a break from your adventures and luxuriate in our state-of-the-art spa with a full range of relaxing and rejuvenating spa treatments. The Lodge also includes a steam room, indoor and outdoor hot tubs, an outdoor heated swimming pool, and even an equestrian center. Treat yourself to an exceptional dining experience at the Bighorn Bistro while taking in the splendid views of the Continental Divide and Keystone Lake. Or grab a quick bite at the convenient Lakeside Deli before heading off on your day's activities. The Lodge offers 152 guest rooms, including 14 loft suites. Each room affords a spectacular view of Keystone Mountain and the Snake River. The hotel room with one king bed is a traditional hotel room with a king-size bed and a private bathroom. The hotel room with two queen beds is a traditional hotel room with two queen-size beds and a private bathroom. The hotel suite with one king bed and living room is a two-level hotel suite with one king bedroom upstairs in the loft with television. All suites also include a downstairs sitting area with television and sofa pull-out couch and one private bathroom downstairs. All rooms include complimentary in-room wireless internet, complimentary fitness center access, plush robes, a i-home alarm clock and many other extras. Other amenities include a business center, exercise facilities, massage therapy services, yoga studio, ski storage and golf course. Extend Your Stay - 7pm Check Out Instead of sitting on I-70, head back to your hotel for a soak in the hot-tub, a shower or to catch the rest of the game while the traffic clears. *Extended check out until 7pm for just $35. *Based on availability. Ask for extended check-out at the Front Desk. Getting to the mountain is easy with the Lodge's Gondola Express shuttle service. Our private van will whisk you from the front of the Lodge to the base of the gondola. Plus, as a Lodge guest you receive free ski check at the base of the gondola and a complimentary Fast Pass which allows you to use the ski school line prior to 10am. How convenient is that? ... more   less 
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Also Known As:
Keystone Lodge And Spa
Keystone Hotel Keystone

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