Starting with the valet to the front desk employees; all of the people we encountered were polite, helpful and professional. Greeted us with a smile and willing to help us with whatever we needed. I really enjoyed their attitude and professionalism. But the hotel was not worth the cost.
To give you an idea of my pool of knowledge, I’ve traveled extensively nationally and internationally for the past 25 years for work. I’ve stayed in more hotels, motels and military base lodging than I care to count. And my review is based off my experiences.
Before any type of discount, the rooms at Keystone Lodge and Spa were almost $400 a night. At that cost, you should expect something more than a roadside discounted hotel accommodations. So, what do you get for $400 a night? The desk clerk was kind enough to give us a room with their better views. Their version of better views was overlooking a road with views of a hillside (not mountainside) and a stream. If you lean over the balcony, 300 yards to the left you can barely see a small portion of one of Keystone’s run. The bathroom was tiled with nice fixtures but so cramped that the sink was turn sideways to give enough room to walk in. The room had fresh paint but was nothing better than a basic military base lodging room. There was no fridge or upgrades as one would expect for the cost.
In my opinion and for what you get, the rooms at the Keystone Lodge and Spa should be priced $125 to $225 per night. That would be a fair price for where the hotel is located and the accommodations.
I should have taken the clue when checking in. The guy before me was refusing his room and canceling his reservation. I did not hear the reason why because I gave him his privacy, but now I can see why.
I absolutely hate giving a bad review, BUT I use user’s reviews to make my decision for family vacations. I wish someone before me had given an honest review so I would have been better informed.
Despite the negative review, the employees were awesome, and the common areas were nice. I just did not believe it was worth the cost.