Our room was awesome...my kids said "this is the best hotel ever"! We had a King loft room with spiral stairs & 2- 42" flat screen TV's, no arguing at the end of the day over who wants to watch what...plenty of space to spread out, especially with all the extra clothes, boots, etc. Tons of storage space, balcony, wet bar area...bathroom was VERY small. Front desk staff was super friendly, valets were very nice, location was good with a free shuttle from the front door of the hotel to 20 feet from the gondola and complimentary ski storage at both locations, Valet parking was nearly free ($6 for 5 days). Pool was nice & warm, could have been better if was completely indoors, restaurant choices especially breakfast were minimal. Spa looked very nice, although I was unable to utilize it on this trip. Definitely a high end property, only 4 stars for size of bathroom, pullout sofa not comfy, limited restaurant options, and noise (hallways & avalanche canons).