My family of five just returned from Keystone for Spring Break and I felt that I had to share my disappointing experience to save another family from experiencing a similar let down. Let me start by saying I am in NO WAY hard to please or an advent complainer but the only positive things I can say about our recent stay were the friendly staff saved this place from receiving a two star rating from us and Der Fondue Chessel restaurant was AMAZING!! Aside from that everything else was down hill.
I'll start with activities or rather lack there of. We went exploring on day one only to learn that the Ice Skating was closed for the season despite the fact that it was snowing outside, the arcade looked like something straight out of a Pizzahut from the 80's with only about 4 machines total. They was not a playground or indoor pool for the kids at all. So we thought we'd go explore the variety of shops only to discover that the one store closed up before 6pm. And they advertise free skiing for kids but its really just a free lift ticket you still have to purchase the ski rentals so it is a tad misleading unless you own your own equipment.
Onto the hotel; it was very dated, musky, and dirty with a lingering bad smell throughout the halls and the beds were nearly impossible to sleep on. Also something in the room gave all of us pink eye but it would clear up when we left and return when we got back to the room. Our bathroom sink's drain did not drain at all forcing us to brush our teeth in the shower. We have a two year old who liked to play on the floor and he found and brought me someone else's pop tart from under our bed!! It was disgusting to think how long that might have been under there, thankfully he didn't eat it. The café on the main level served lattes and Starbucks coffee but honestly both tasted like dish soap we were again disappointed. The views from even the top floor were nothing to write home about and in no way do they resemble the photos on Expedia or Travelocity.
We still had a fabulous vacation because we left Keystone everyday and went to Frisco or Breckenridge were we found things to be much more to our taste / liking.