My family of five just returned from Keystone for Spring Break and I felt that I had to share my disappointing experience to save another family from experiencing a similar let down. Let me start by saying I am in NO WAY hard to please or an advent complainer but the only positive things I can say about our recent stay were the friendly staff saved this place from receiving a two star rating from us and Der Fondue Chessel restaurant was AMAZING!! Aside from that everything else was down hill.
I'll start with activities or rather lack there of. We went exploring on day one only to learn that the Ice Skating was closed for the season despite the fact that it was snowing outside, the arcade looked like something straight out of a Pizzahut from the 80's with only about 4 machines total. They was not a playground or indoor pool for the kids at all. So we thought we'd go explore the variety of shops only to discover that the one store closed up before 6pm. And they advertise free skiing for kids but its really just a free lift ticket you still have to purchase the ski rentals so it is a tad misleading unless you own your own equipment.
Onto the hotel; it was very dated, musky, and dirty with a lingering bad smell throughout the halls and the beds were nearly impossible to sleep on. Also something in the room gave all of us pink eye but it would clear up when we left and return when we got back to the room. Our bathroom sink's drain did not drain at all forcing us to brush our teeth in the shower. We have a two year old who liked to play on the floor and he found and brought me someone else's pop tart from under our bed!! It was disgusting to think how long that might have been under there, thankfully he didn't eat it. The café on the main level served lattes and Starbucks coffee but honestly both tasted like dish soap we were again disappointed. The views from even the top floor were nothing to write home about and in no way do they resemble the photos on Expedia or Travelocity.
We still had a fabulous vacation because we left Keystone everyday and went to Frisco or Breckenridge were we found things to be much more to our taste / liking.
- Official Description (provided by the hotel):
- The AAA Four Diamond Award-winning Keystone Lodge & Spa is surrounded by the majestic Rocky Mountains and thousands of acres of national forest close to Denver, making it the ideal choice for winter sports enthusiasts. Keystone Lodge is on the shuttle route, so guests can zip over to the ski lifts at a moment’s notice. The Lodge also boasts easy access to a host of winter and summer activities, including mountain biking, championship golf, ice skating, rock climbing, whitewater rafting and more. Feel free to take a break from your adventures and luxuriate in our state-of-the-art spa with a full range of relaxing and rejuvenating spa treatments. The lodge also includes a steam room, indoor and outdoor hot tubs, an outdoor swimming pool, and even an equestrian center. Treat yourself to an exceptional dining experience at the Bighorn Steakhouse while taking in the splendid views of the Continental Divide and Keystone Lake. Or grab a quick bite at the convenient Lakeside Deli before heading off on your day’s activities. The lodge offers 152 guest rooms, including 14 loft suites. Each room affords a spectacular view of Keystone Mountain and the Snake River. The hotel room with one kingbed is a traditional hotel room with a king-size bed and a private bathroom. The hotel room with two queen beds is a traditional hotel room with two queen-size beds and a private bathroom. The hotel suite with one king bed and living room is a two-level hotel suite with one king bedroom upstairs in the loft with television. All suites also include a downstairs sitting area with television and sofa pull-out couch and one private bathroom downstairs. All rooms include complimentary in-room wireless Internet, complimentary fitness center access, plush robes, a CD alarm clock and many other extras. Other amenities include a business center, exercise facilities, massage therapy services, ski storage and golf course. Extend Your Stay - 7pm Check Out Instead of sitting on I-70, head back to your hotel for a soak in the hot-tub, a shower or to catch the rest of the game while the traffic clears. *Extended check out until 7pm for just $35. *Based on availability. Ask for extended check-out at the Front Desk. Getting to the mountain is easy with the Lodge's Gondola Express shuttle service. Our private van will whisk you from the front of the Lodge to the base of the gondola. Plus, as a Lodge guest you receive free ski check at the base of the gondola and a complimentary Fast Pass which allows you to use the ski school line prior to 10am. How convenient is that? ... more less
- Reservation Options:
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- Also Known As:
- Keystone Lodge And Spa
- Keystone Hotel Keystone