I booked an efficiency condo here based on the Keystone Resort website advertising it as 4 star (I don't require fancy accommodations- just a comfortable place to sleep, so this wasn't so important) and walking distance to the slopes (MAJORLY important for this trip). I have never been so disappointed in a lodging choice, and I have stayed at some questionable places! We were there for 4 nights. These units do not receive housekeeping during your stay (maybe ever, since I found blueberries on the floor....we never brought blueberries to the room), which is fine- I am capable of making my own bed. But the unit was not stocked for the length of our stay. We ran out of toilet paper (there was only the partially used roll already hanging in the bathroom provided). I called to request more. It was delivered an hour later and only after a follow-up call asking when we could expect it.
The first morning I woke looking forward to a nice hot shower before hitting the slopes. After waiting at least 5 minutes with the shower handle turned all the way hot and getting no more than lukewarm water interrupted by shots of cold, I gave up. I called to report the lack of hot water. I was told the property manager would call to discuss the issue. They never did. We did eventually get hot water, but each time it would take upwards of 5 minutes to get it running through the spouts in the sink or tub.
What could be more enjoyable after skiing all day than relaxing your muscles in a hot tub, am I right?? If you agree, don't stay here! The "hot" tub was more like a barely warm tub- it was only slightly warmer than the pool! I was actually shivering sitting in it. Not relaxing at all.
The bed was HORRIBLE; the pillows were lumpy (one was too flat, but two was too much). Even the mangy sofa bed in the room was more comfortable than the actual bed. Neither of us got a good nights sleep even though we were exhausted from being out on the slopes all day.
As far as being advertised as walking distance to the slopes, I guess that could be true if you weren't having to carry your equipment with you. I was minimum 5 minutes one way, maybe longer. We ended up driving to the lifts because it is not walkable with boots, poles and skis.
I noticed each night I would get really cold, but just figured it was because it's winter and, duh, it's cold. On the morning of our departure we got up much earlier and I was FREEZING. I checked the thermostat, which read barely 60 degrees. I tried to turn the heat on- even setting the fan to on and the temp to 80+ and got nothing.
Some positives about the place: room was a good size for being an efficiency, and had a small fridge, microwave, coffee maker, sink, dishes and utensils. There is a small convenience store out front on the main level for snacks, drinks, etc for your room. There also is a GREAT restaurant on the main level called Haywood Cafe. They have great breakfasts, excellent coffee, and unbelievable burgers. They open at 7am so you can get a good breakfast before heading out. Unfortunately, these few things are not enough to make me ever stay here again or recommend it to anyone. Spend a few more bucks for somewhere nicer.
- Official Description (provided by the hotel):
- Gateway Mountain Lodge is centrally located in between both River Run and Mountain House ski area bases at Keystone. Walk to the slopes or take the complimentary shuttle that stops right outside the main lobby of the complex. A restaurant/bar, spa, ski shop and liquor store are all located on the ground level of the complex. Enjoy the fitness facility, indoor pool and hot tub or just relax on the common area patio or lobby. ... more less
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- Also Known As:
- Gateway Mountain Hotel Keystone