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“Customer service stinks! No one ever calls you back or answers emails!” 2 of 5 stars
Review of Dakota Lodge at River Run Village

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Dakota Lodge at River Run Village
3.0 of 5 Villa   |   70 River Run Road, Keystone, CO 80435   |  
Hotel amenities
Council Bluffs, Iowa
1 review
“Customer service stinks! No one ever calls you back or answers emails!”
2 of 5 stars Reviewed July 26, 2011

Very nice facility but its unfortunate that management will never call you back. We drove in late on St. Pats day. when we went to pull into the garage went slow to make sure my Thule Ski hauler would clear the hieght bar which it did. Imagine my surprise when the pipes hanging in the parking garage Scrape the Hell out of my car topper!
I called while staying.No Call! Called when I got home. NO CALL BACK AGAIN!
Filled out survey from the condo and no email back! Its a shame because it is a really nice facility but the Clearance height bar is wrong and my $1500.00 car topper looks like it slid down the highway on its top at 65mph!

  • Stayed March 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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14 reviews from our community

Traveler rating
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    5
    1
    3
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Date | Rating
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English first
Highlands Ranch, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 13, 2010

We loved our time at the Dakota Lodge in River Run. We loved all of the shops and Big rocking chairs, the firepit, the restaurants, the hiking, swimming and relaxing!! We went in the summer, so no skiing for us this time.
Location is GREAT !!!!

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 12, 2010

River Run was nice. Check in was kind of hard, because we got in late due to flights, and weather. But once I found where the check-in office was... it was no problem. We had a nice condo. With a fireplace (nice touch). The ski lift was not far, within walking distance. The food options were ok, but very overpriced. .. One place had draft beer $5 a glass! And Iced Tea for $3.50 ! So, pack an ice chest. Or there is a small grocery store. Very good time though.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 18, 2009

We stayed at Dakota Lodge (8477) in December 2009 for a long weekend with my relatives. It was very comfortable, really spacious and was very conveniently located to the lifts. Heated garage was nice. No complaints.

  • Stayed December 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Soledad
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 11, 2009

I booked my stay through Expedia and got a great deal. The location was wonderful and for all the amenities it was priced extremely well. Very clean.

  • Stayed February 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Houston
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 23, 2008

Our top floor unit #8540 was perfect for our family. It had vaulted ceilings, full kitchen, large dining room table, sleeper sofa, and a balcony with spectacular views of day and night skiing. You could also see the mountains from the two bedrooms. The lodge had a heated pool, two hot tubs, and a sauna. We stored our skis in the locker downstairs, and the building had a heated underground parking. We really enjoyed eating at the Wolf Rock Brewery, which is downstairs, and it was only a short walk to the Gondola. Highly recommend Dakota Lodge. We booked through vrbo.com and got a very reasonable rate.

Stayed January 2008
Was this review helpful? Yes 2
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Cleveland, OH
Top Contributor
62 reviews 62 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed April 8, 2007

We selected the Dakota Lodge from the Keystone Resort website for our spring ski trip. We loved the condo with fireplace, the balcony overlooking the pool and hot-tubs, kitchen, living room and bedroom. Very well furnished and in great condition.

There were plenty of restaurants within walking distance, the gondola was only a few hundred yards away and the indoor parking was a nice convenience.

This is the closest lodge to the outdoor pool and hottubs, with great views of the slopes.

The trip from Denver International was only about 90 minutes, the check-in process was easy and the pre-purchase lift tickets made getting started a breeze.

We had lift tickets which were good for four days for five mountains. We used them at Keystone, Vail and Breckenridge.
Breck is only about 20 minutes away and Vail is about 35-40 minutes although we encountered a snow storm (good on a ski trip) so it was a little longer.

We liked Keystone best for our level of intermediate skiing and for best value for the price, especially because you have easy access to the other mountains. We didn't go but the pass included Copper, Beavercreek and the A- Basin.

Our favoriate restaurant was Kick-a-Poo although it was often crowded and service was slow, the food was good.

We would definitely go back again!

  • Liked — Location, hot tub, view
  • Stayed April 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dakota Lodge at River Run Village

Address: 70 River Run Road, Keystone, CO 80435
Location: United States > Colorado > Keystone
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #28 of 35 Specialty Lodging in Keystone
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Dakota Lodge at River Run Village 3*
Number of rooms: 8
Official Description (provided by the hotel):
The Dakota Lodge is located in the heart of River Run Village at Keystone. Steps away from the gondola, restaurants, shops and River Run Village entertainment, The Dakota is the perfect Keystone location. An outdoor heated pool and hot tub is available, open year round with ski area and mountain views. The Dakota also offers pool table access at the neighboring Buffalo Lodge and a fitness center for your enjoyment. The Dakota Lodge at River Run is the perfect Keystone vacation location. ... more   less 
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Also Known As:
Dakota Lodge At River Run Village Hotel Keystone

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