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“Amazing Accomadations and Customer Service” 5 of 5 stars
Review of River Run Village

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River Run Village
3.5 of 5 Villa   |   150 Dercum Square, Keystone, CO   |  
Hotel amenities
Columbus, Ohio
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Amazing Accomadations and Customer Service”
5 of 5 stars Reviewed February 15, 2014

We just returned from our second stay at Arapahoe Lodge and truly satisfied with the rooms and updated amenities. The lodge is close to the slopes and both rooms we have stayed in have had many updates. We had an issue with our original room assignment and customer service made sure our stay was to our previous expectations. Staying with Keystone properties has been great with the Free Night skiing on our Saturday Arrival and other extras not expected. These are all bonus added within our Ski package. Well worth the visit with amazing ski conditions.

Room Tip: Ask for lower floors as the elevators can be slow, Arapahoe Lodge have great rooms and many updated...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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89 reviews from our community

Traveler rating
    40
    28
    12
    4
    5
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38
17
2
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
Colorado Springs, Colorado
Top Contributor
93 reviews 93 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 15, 2014

The condition of our condo was wonderful. It included everything you could need for a trip filled with winter activities, down to a huge fireplace with a timer. The views are incredible. You can easily fit 8+ adults in the 2 bedroom loft condos, which means that the cost is very affordable if you share the condo between a few couples or families. There are lots of activities nearby, really something for almost everyone. The condos include a full kitchen so you can easily save some money by cooking meals in your room. Overall a great way to make a ski resort trip more affordable for a family or group of friends, but without sacrificing the feeling of a plush vacation.

Room Tip: Get a loft condo- great views and tons of space!
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 5, 2014

We just returned from a 5 day trip to keystone. We stayed at the aprahoe lodge in river run. It was our first trip to keystone. We chose keystone because kids ski free when you stay with them. We have a 3 and 6 year old. Our room was great. Updated and had everything we needed. The hot tub was just off the hotel and a pool not to far, although the walk back to the hotel wet was brutal in the cold! Parking was underground. The best part of the hotel was the location to the slopes, about 5 minutes. This was perfect for little ones and we could easily stop back home for lunch. I would definitely stay here again. Although, I don't think you can choose what building you stay in when you book. We had a great time. I thought the room was reasonably priced, but beware everything else is expensive. Easy to spend lots of money! They do give you some vouchers, free ice skating at the lake, Nordic trail fees, which we used to snowshoe. But the rentals get you as well!

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Hilltown, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 31, 2014

We had a great trip to Keystone, staying 6 days. I skied 3 days and then we were able to do other activities on the other days since my husband does not ski. The location is great, the shuttle service is very efficient and easy. All of the staff was very friendly and helpful.

We had some great food ( particularly the restaurant at the top of the Mt.- Stube) and some great local craft beers. But I also noticed that many of the restaurants had extensive wine lists as well and cocktails.

We also did some snow shoeing, rode snow mobiles, went zip lining , tubing and found them to be easy to arrange and fun!

Room Tip: We were in the Keystone village, nearest the new gondola which made it easy to walk to the ski slope...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Greenville, South Carolina
Top Contributor
79 reviews 79 reviews
75 hotel reviews
Reviews in 53 cities Reviews in 53 cities
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed January 5, 2014

We stayed in a studio condo in Expedition Station in River Run Village over New Year's. Generally I was more than pleased with the room and the resort, though - as the review title suggests - there were some minor issues.

Pros:
- Walk to shops, restaurants, etc. in River Run
- Walk to the slopes, including Keystone's main gondola
- Room size was perfectly comfortable for two people
- Bed and bedding were comfortable (though it *was* a Murphy bed, which I wasn't expecting
- Considering we stayed for an entire week, having the full kitchen (oven, stove top, microwave, coffee maker, full size fridge) was great
- Loved the gas fireplace as well!
- Room and lodge buildings were very clean.

Cons:
- If you arrive after 11 PM, you have to check in at either the lodge or the Inn, neither of which is 'walking distance' from River Run
- On that note, there is no real 'front desk' for the condos - there is an office that is open from 8 AM until 11 PM, but it's in the Buffalo Lodge, and at times that's not an easy walk (i.e. when it's ridiculously cold out and they haven't shoveled the sidewalks or used salt anywhere)
- Kitchen in our condo was very small/awkward - the fridge door opened the wrong way, you couldn't open one of the cupboard doors under the sink all the way because the dishwasher was in the way, counter space was severely limited and made cooking a bit rough. It also wasn't the best stocked kitchen, in terms of cooking (no large knives for chopping veggies, no kitchen scissors
- Our coffee maker didn't work properly. I believe it was because it was just a really cheap coffee maker, but we had to microwave our coffee every morning after it was made because it just wasn't hot enough.
- We checked in late on a Saturday night and checked out the following Friday morning. Maid service came once during the week - I think it was Tuesday (which is to be expected for a condo stay). The main problem with this was that our maid left us only two towels, though when we'd checked in there were four. Considering we were there for three nights after she cleaned the room, I'm pretty sure that should have meant more than one towel per person for such a stretch of time.

As for River Run/Keystone as a whole, it was disappointing that *everything* closed around 10 PM, especially during a holiday week. Sometimes a bar would be open until 10:30 or so, but the hot tub/pool/steam room/etc. were locked right at 10 every night, the outdoor gas fires went out at 10:30, etc. Considering the lifts were open until 8:30 for night skiing, this left literally no time to wind down if you wanted to enjoy the night skiing.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 30, 2013

We had a wonderful stay in Keystone 2013 over xmas. We stayed at the Arapahoe Lodge in River Run and found it to be a perfect location. We were 150 yrds from the Gondola with restaurants and shops within a 1min walk from the lodge. We would recommend this location and resort. The staff were very helpful and friendly. The condo was very clean and comfortable.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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keytotherockies, Front Office Manager at River Run Village, responded to this review, January 7, 2014
Thank you for staying with Key to the Rockies at River Run Village in Keystone! We are so happy to hear you enjoyed your stay with us. You are so right, the location cannot be beat! We are glad your accommodations exceeded your expectations. Please stay with us again in the future and you will receive additional discounts as a Key Club Member!

Thank you,
Patrice Novak
Front Office/.Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bentonville, Arkansas
Top Contributor
80 reviews 80 reviews
13 hotel reviews
Reviews in 34 cities Reviews in 34 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed December 15, 2013

This was our 2nd stay at Keystone Resort. This is not a typical resort that is like a hotel with stuffy forced service but a business that rents out condo's for the original owners. That being said, we were able to switch condo's upon request when we weren't happy with our original reservation. With it just being me & my husband I originally thought a studio condo would be fine. When we got into the studio condo it was so disappointing. The room was much smaller than thought with a kitchen & dinning table too big for the space & one of the beds that folds up into the wall. It was not the rustic romantic room that we envisioned, plus our 'mountain' view was of the parking lot. blah!
We went back down to the front desk & was informed this was the only mountain view studio room available. However, we were able to upgrade to a 1 bedroom condo with a balcony that we absolutely loved. The view was of river run slope with a balcony, on one side we could also see down Dercum square & other mountains off the distance on the balcony. We truly loved it.
We went during the off season which has great rates but not a lot of activities going on especially after the sun sets. We had to go to Breckenridge to do a sleigh ride & even the offsite companies didn't have snowmobiling or dog sled tours open yet. (We went the 2nd week in December). Next time we will go in January or February.
Also, every staff member we came in contact with was especially friendly, we never encountered one rude staff member (from medic's, to the ski-patrol guys on the slopes, ski school instructors, bus drivers etc.) it seems that everyone truly loves their job & is happy to be there. We would be happy to go back to Keystone- just wish they had more green ski slopes, but that's just me! :)

My hubby also booked me a massage at the spa & it was amazing, although pricey! :)

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about River Run Village

Address: 150 Dercum Square, Keystone, CO
Location: United States > Colorado > Keystone
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 35 Specialty Lodging in Keystone
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — River Run Village 3.5*
Number of rooms: 412
Official Description (provided by the hotel):
River Run Village is located at the base of the gondola at the Keystone Ski Area. River Run is the most sought after lodging destination in the Keystone area not only for its location but also because of all the shops, restaurants and nightlife located just steps from the condominium front door! Enjoy the ease to get to and from the ski area during the winter months and all of the Keystone events that occur all summer long. ... more   less 
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Also Known As:
River Run Village Hotel Keystone

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