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“Can't wait to make another reservation!!” 5 of 5 stars
Review of River Run Village

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River Run Village
3.5 of 5 Villa   |   150 Dercum Square, Keystone, CO   |  
Hotel amenities
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
“Can't wait to make another reservation!!”
5 of 5 stars Reviewed December 22, 2012 via mobile

We are a family of four and stayed in a one bedroom condo in River Run. Our section was the Buffalo section. Plenty of room even with the kids on the pull out couch. Condo was clean, quite and had a great view. A perfect location. We never had to drive anywhere. All restaurants were steps away, out front doors was the anytime ice skating was super fun and the ski lifts/ gondola were so close. We walked steps to every thing!! It's nice not having to lug all our rented equipment all over the place! If you have kids, this is the perfect location for going back and forth to the room whenever needed. Several times I had to go back for something somebody forgot and it was an easy fix.

We had to call the staff for a few things and they were so friendly and helpful. We loved how the condo was decorated. So cute!

Next visit we pass on the rental car and just use their airport shuttle service.

We have asked several friends to join us next year and we are defiantly staying at River Run! Highly recommend!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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76 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
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English first
Fort Collins, Colorado
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 1, 2012

Bumbled into the Keystone Wine and Jazz Festival on Sunday, May 15th and decided at 5pm to stay the night. Called the reservation desk and got a 1 bedroom condo for the night without any problems. A computer glitch said the room was ready, but it wasn't - so after a short wait in the lobby of Red Hawk we were escorted to our new room, # 2216, which was clean and ready. Red Hawk is a fairly quiet condo building with a pool, fitness room, and 2 hot tubs.
The next morning, I forgot to grab my pillow (I always take my own pillow because of neck pain). Realized our oversight that evening, called Keystone which said they would notify the housekeeping staff. The next morning, housekeeping called, they had found my pillow and shipped it fed ex back to me. Now that's customer service.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Top Contributor
90 reviews 90 reviews
84 hotel reviews
Reviews in 68 cities Reviews in 68 cities
150 helpful votes 150 helpful votes
3 of 5 stars Reviewed July 17, 2012

Yes, River Run Village is right there at the base, in the heart of it. Everything that Keystone Resort offers is at your fingertips, like mediocre overpriced restaurants, overpriced shops, loud and crowded bars, and skiing.

And yes, River Run's units are new and comfortable. Well, they LOOK comfortable anyway. The beds are fitted with coarse sheets made of material that you might find wrapped around potatoes. The pillows match. As do the towels.

The check-in process is that of your typical corporate-run resort lodging. It's not a hotel after all. It's a quasi time-share thing, where the forced-friendly desk clerks arrange for your keys, but they're not somehow responsible for your satisfaction, because it's individually owned by some dude in Sarasota or Taipei.

The walls ARE paper thin, and if you're put in a room close to the mighty loud bar, 9280' - you will not find sleep until they close.

All that said, if you come to Keystone to ski and hang out with skiers (and snowboarders), by all means stay here. It's super convenient. Just bring ear plugs, and absolutely positively tell them IN ADVANCE that you want to be as far from 9280 as possible. The desk clerk will get it. They don't seem to like them much either.

If you're NOT there to immerse yourself in the full-time alpine fun, don't submit yourself to the subpar comfort. My hunch is you're better off up the road at the lovely Keystone Lodge and Spa.

Room Tip: Stay as far away from the bar (9280') as you can.
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  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeystoneSecret, Owner in Resort at River Run Village, responded to this review, July 21, 2013
I am an owner of a property in Keystone, specifically the River Run area. I also own a property management company that specializes in renting condos in Keystone. My company does not manage the condo that is reviewed, but I feel I still have some valuable insight to offer potential guests.

1. The eating establishments in River Run are not bad, but they are not great either. For the most part they are exactly what you would expect and what they claim to be. If you want some really great food, there are several places within two minutes, especially The Snake!

2. Not all condos are created equal. Every condo is owner by a normal person, not the resort, not a hotel chain, not a timeshare setup...just normal people who own second homes.

3. If you rent a condo you will undoubtably rent from one of the following parties: a) the resort management company. This is the closest thing you will get to a hotel. You will pay the most from this outfit and get services on par with a mid-grade hotel. This company manages about 40% of the condos in Keystone b) Independent management company (like mine)! You will pick the specific condo you want with the stuff that matters to you. You can pay less and get less or pay more and get more. c) Individual owners, you may get the rock bottom lowest price from the owner (maybe not), but if something goes wrong there may not be very good or any procedures in place to help resolve your issue.

4. The checkin process that is refereed to in this review is accurate as far as booking directly through the resort. But even my friendly competitors from this company will do quite a bit to help out guests. If this particular guest felt like he was given excuses, all I can say is that this is not typical. People have bad days and sometimes people are hired who have no business being in customer service. Even though all businesses try to find the right kind of people for each job type, sometimes it just does not match up and it takes time for even the best managers to figure this out.

5. The bar 9280 is no more. I quieter establishment now occupies this space. The walls are not paper-thin. In fact, the are made of concrete.

6. Keystone is a large resort with many types of accommodations. If you want a hotel type experience, the Lodge and Spa is probably your best bet. If you want a home, those are offered too and if you want something in between, then a condo is the way to go.
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Westminster, Colorado
Top Contributor
74 reviews 74 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed June 21, 2012

We had a family reunion in Keystone, and this condo served our needs for relaxing, sleeping, and cooking. It was clean, modern, and well-stocked with kitchen utensils. Our only issue was the water being off for several hours. We talked with others staying in the building who also reported that there was no water in the building. Our property management company responded quickly and offered to relocate us to another building, but we opted to go out for dinner and return later in hopes the problem would be fixed. When we returned in the evening after being out for four hours, we found the water had been restored. This incident would not deter us from staying here again as it is such a nice condo development in beautiful Keystone.

Room Tip: Rooms on the west side have great mountain views. Just be aware that there is no air conditioning a...
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 3, 2012

Visited River Run Village with a couple of friends and family during the summer and it was one of the best vacations I have ever had. We stayed in the River Run condos located at the base of the mountain with a short walk to the lifts. Keystone was about an hour+ drive from Denver International Airport.

This is a very self contained village with lots of shopping (, dining choices (Lobster, Italian, Steak, Sandwiches, and Bars) and activities (outdoor concerts, trampoline, rock climbing, playgrounds, chocolate factory, and heated pool). We took the chair lift and gondola up a few days and hiked in the mountains (no snow in July). We rented bikes one day and went on a nice journey to another village and arcade.

The only time we left the village during our stay was to go white water rafting which was an awesome experience in itself although we were only on level 1-2 rapids considering we had young children with us. This was a great summer vacation and we plan to return.

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Top Contributor
125 reviews 125 reviews
24 hotel reviews
Reviews in 44 cities Reviews in 44 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed March 17, 2012 via mobile

Great location for skiing. Nice underground parking. Biggest complaint was the paper thin walls. One night, our neighbors took a shower at 200am and it sounded like it was coming from our bathroom. The next night they vacuumed their room at 100am and again it sounded like it was in our condo.

  • Stayed March 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeystoneSecret, Owner in the resort at River Run Village, responded to this review, July 21, 2013
I own a condo in Keystone and own a private management company in Keystone as well. My company manages 70+ condos in River Run. I try to be fair in my responses but recongize that some may consider my opinion biased. Take it for what it is worth.

Having stayed in every building in River Run and consider it my job to stay in 10 or more condos per year, I believe I have a pretty good handle on the basics of Keystone.

All buildings in River Run were constructed in the late 90's and early 2000's. They were all similarly constructed. They are all reinforced concrete structures. The walls separating the condos are concrete, just like a good hotel. If this guest heard something from next door then there must be a specific defect between just those two units.

Generally speaking if guests have an issue with noise it is from outside noise coming through the windows from the village down below. There are several ways to avoid any possibility of this. As long as you rent from someone who allows you to choose the specific unit, you can get exactly what you want. If you want absolute peace and quite, there are buildings that provide this. If you want to be right next to the slopes, there are buildings that provide this. If you want to be in the action and see a lot of activity, then there are condos that provide this. None of these features are good or bad. They are merely features that some people like and others do not.

The key is to rent from an owner or a manager who can show you photos and give you a description of the SPECIFIC property you are renting. Unfortunately, if you rent directly through the resort you will be assigned a "unit type" and they will choose where to put you. It will be the luck of the draw. A little knowledge and a little planning will increase your satisfaction 1000%!
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Senior Contributor
41 reviews 41 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 30, 2012

My family stayed at the Arapaho lodge in January for a long weekend. We loved the condo and the location was one of the best we have ever had for a ski trip. Just a few steps to the gondola. Keystone was great. Not a lot of night life, but we weren't looking for that. The people running the village were very helpful and even got us closer to the lift when we asked. Highly recommend.

Room Tip: The village is very spread out. The Arapaho lodge and the Bear lodge seemed to be the closest to the...
See more room tips
  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about River Run Village

Also Known As:
River Run Village Hotel Keystone
River Run Village Hotel
Address: 150 Dercum Square, Keystone, CO
Location: United States > Colorado > Keystone
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 35 Specialty lodging in Keystone
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — River Run Village 3.5*
Official Description (provided by the hotel):
River Run Village is located at the base of the gondola at the Keystone Ski Area. River Run is the most sought after lodging destination in the Keystone area not only for its location but also because of all the shops, restaurants and nightlife located just steps from the condominium front door! Enjoy the ease to get to and from the ski area during the winter months and all of the Keystone events that occur all summer long. ... more   less 
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