Yes, River Run Village is right there at the base, in the heart of it. Everything that Keystone Resort offers is at your fingertips, like mediocre overpriced restaurants, overpriced shops, loud and crowded bars, and skiing.
And yes, River Run's units are new and comfortable. Well, they LOOK comfortable anyway. The beds are fitted with coarse sheets made of material that you might find wrapped around potatoes. The pillows match. As do the towels.
The check-in process is that of your typical corporate-run resort lodging. It's not a hotel after all. It's a quasi time-share thing, where the forced-friendly desk clerks arrange for your keys, but they're not somehow responsible for your satisfaction, because it's individually owned by some dude in Sarasota or Taipei.
The walls ARE paper thin, and if you're put in a room close to the mighty loud bar, 9280' - you will not find sleep until they close.
All that said, if you come to Keystone to ski and hang out with skiers (and snowboarders), by all means stay here. It's super convenient. Just bring ear plugs, and absolutely positively tell them IN ADVANCE that you want to be as far from 9280 as possible. The desk clerk will get it. They don't seem to like them much either.
If you're NOT there to immerse yourself in the full-time alpine fun, don't submit yourself to the subpar comfort. My hunch is you're better off up the road at the lovely Keystone Lodge and Spa.
Stay as far away from the bar (9280') as you can.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am an owner of a property in Keystone, specifically the River Run area. I also own a property management company that specializes in renting condos in Keystone. My company does not manage the condo that is reviewed, but I feel I still have some valuable insight to offer potential guests.
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1. The eating establishments in River Run are not bad, but they are not great either. For the most part they are exactly what you would expect and what they claim to be. If you want some really great food, there are several places within two minutes, especially The Snake!
2. Not all condos are created equal. Every condo is owner by a normal person, not the resort, not a hotel chain, not a timeshare setup...just normal people who own second homes.
3. If you rent a condo you will undoubtably rent from one of the following parties: a) the resort management company. This is the closest thing you will get to a hotel. You will pay the most from this outfit and get services on par with a mid-grade hotel. This company manages about 40% of the condos in Keystone b) Independent management company (like mine)! You will pick the specific condo you want with the stuff that matters to you. You can pay less and get less or pay more and get more. c) Individual owners, you may get the rock bottom lowest price from the owner (maybe not), but if something goes wrong there may not be very good or any procedures in place to help resolve your issue.
4. The checkin process that is refereed to in this review is accurate as far as booking directly through the resort. But even my friendly competitors from this company will do quite a bit to help out guests. If this particular guest felt like he was given excuses, all I can say is that this is not typical. People have bad days and sometimes people are hired who have no business being in customer service. Even though all businesses try to find the right kind of people for each job type, sometimes it just does not match up and it takes time for even the best managers to figure this out.
5. The bar 9280 is no more. I quieter establishment now occupies this space. The walls are not paper-thin. In fact, the are made of concrete.
6. Keystone is a large resort with many types of accommodations. If you want a hotel type experience, the Lodge and Spa is probably your best bet. If you want a home, those are offered too and if you want something in between, then a condo is the way to go.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.