I made the reservation on the phone as I was coming into town at about 12:30 on a Sunday. I asked if I could check in early and the Keystone reservation agent said it should be no problem due to having plenty of inventory. I asked for an upgrade to the same type of room but in a better location which was promptly dismissed. She checked me in and said that no room was available but I should call them. I called at 1:30 and the woman made it clear that I wasn't getting a room until much later. She said that the rooms were being cleaned, but they can't all be finished at the same time. I called at 3:55 and they said the room still wasn't ready but gave me the room number. I walked in at 4p and I guess housekeeping just left. My questions are: a) how can every dirty room be ready at 4p? If housekeeping starts cleaning rooms after check-out at 11a, how are some rooms not available shortly after? I lived 60 miles away in Denver. I could have driven home but took them up on their offer to stay up on Sunday night. Why treat this type of guest so poorly?
The problem was that once I paid for the room everyone was snotty and too matter-of-fact telling me to basically lower my expectations. The studio condo was basic but nice. The view was good but I couldn't use the balcony because the upper one was leaking everywhere- so mine was soaked. The pool seemed dingy but good for a family and the hot tub was nice.
Here's a final reason why this is a 1 star operation- there were not enough parking spots below the building so I had to improvise. Some guests had to park outside. It snowed 12 inches! Those cars were buried. I'm glad that I had 4-wheel drive because they didn't plow the driveways. Finally, 12" of snow was all over the outdoor walkways and stairs- so everything was SO dangerous when trying to walk from the room to anywhere. Jerks!
How can Vail Resorts run such a poor operation. Shocking.
- Official Description (provided by the hotel):
- Key Condo was one of the first complexes built in the Keystone Resort area. Located walking distance to both the Mountain House and River Run ski area bases, Key Condo is an excellent location for all of your vacation needs. River Run offers plenty of dining and shopping options. On the shuttle route, Key Condo is convenient to everything in the Keystone area. Relax on the large common area deck with mountain and creek views or sit in front of the electric fireplace and enjoy an evening of television and a quiet dinner. Complimentary covered parking and wifi is also included. The clubhouse offers a common area lounge, indoor pool and outdoor hot tub for your on site entertainment needs. ... more less
- Also Known As:
- Key Condos Hotel Keystone