The Timbers is an absolutely beautiful condo. The proximity to the slopes and River Run village makes it a great choice for a Keystone vacation. The pool and the hot tub were welcome sights after a long day of skiing and we used the outdoor gas grill a couple of nights. We will probably consider the Timbers again in the future, but not this unit...
The bad part of this review is centered around this unit (#3081). We checked in and found that the unit was missing light bulbs in 8-10 of the lamps. One of the sink handles was broken. The hot water didn't work in one of the showers and took 10 minutes (or more) for the water to get hot in the 2 upstairs bathrooms. When we called the maintenance people, they told us that nothing could be done to get hot water faster upstairs ("just run it for 10-15 minutes and it will get hot" was the answer). Then, he told us that the downstairs shower/bath had not been able to produce hot water all winter (that should have been disclosed before we arrived!). Two of the nights we were there, the fire alarms in the upstairs loft went off for no apparent reason.
Lastly, one of the days during our stay, the elevator stopped working. These things can happen. However, we reported the problem (as did others in the building) around 10:30am. It was finally repaired and working again at 8:00 pm. My mother, who had just undergone knee surgery, had to climb 5 flights of steps and we had to load our car (as we were leaving the next morning) without an elevator. The worst part is that no one wanted to take responsibility for repairing it. The leasing company never wanted to do anything about it and the building management team was non-existent. Again, we felt that the Timbers was a beautiful building with great amenities and this unit is pretty, but the service and maintenance was so far below what it should be that I cannot recommend this unit. Cold weather and cold showers don't mix!
- Also Known As:
- Timbers At Lone Eagle Condos Hotel Keystone