I checked in after dinner and was given keys to my king suite. I was shocked upon entering the room to find that the room was already in use by another party and several suitcases were placed about the room. I was quite surprised that the Marriott would allow another party to access the room already in use by another party. This could have been extremely embarrassing for me and the other guests and makes me question the security of this hotel.
I promptly let the desk attendant know of the situation. It took him about half an hour to resolve this and all the time promised me additional Marriott points for my trouble.
Upon checkout, the morning desk attendant also apologized and added a comment that she would make sure I received points for my trouble.
Needless to say, the points were never credited to my account. I left a voice mail with the manager (Nick) about this situation along with my contact information. Nick didn't credit the points or even make the courtesy of returning my call. It seems that these were just false promises to appease me while I was on the property, although I was more than nice about the situation.
All in all, I was quite displeased with my experience. I expect more from Marriott properties and would not recommend this hotel.
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- Also Known As:
- Fairfield Inn Highlands Ranch
- Fairfield Highlands Ranch
- Highlands Ranch Fairfield Inn