Keirkten and Glen shown very quickly of the hotel and the staffs attitude about customer service. I was on my motorcycle, barely leaving the Colorado Mountains. I was drenched, cold, and thirsty. I strongly wanted a hotel room at an affordable rate. Upon my arrival, at the moment, there were no rooms available. This didn't stop both of them to taking care of me. They both, with an enthusiastic smile asked and offered if I wanted to sit down, use the internet, drink some coffee and overall just relax and warm up. They both had stuff to do within work requirements, but, it didn't stop them from helping me out unwind. Remind you, they didn't have to do any of that. This as well shown the customer service attitude from thier own boss. Stephen Shin care much about the customer that he gave them the flexibility to allow them to do this.
After having a cigarette with both of them, he rechecked thoroughly of each space and was able to find a calcelled room. Using my military ID, he gave me a great discount. The room, wow! excellent. Talk about nice and comfortable. With HD flat screen, premium internet, well to cut it short, the room was to a surprise. I now understand why some rates were the way they were...well worth it.
Upon my check out, first question asked..."How was your stay?" not was it good, or how did you like your stay here. No, they were more concerned of my stay overall, not my stay with them.
and Stephen Shin
Are exceedingly great with customer service and care for each person checking in or not. They simply just care about the persons needs and wants. They are not about the business, that will come later if treated right. Yes, it's a business, but, they all knew how to have that business and not to make a person feel obligated to actually staying. If the cost was too high, they recommeded another hotel instantly. This is exceedingly good. Most times, it's well you can just go there. Nope, they even pointed out the directions for the quickest result for another hotel room if no vacancy or too high.
The cost was high for my own budget...they made it work where I still could afford to stay. Which proves my point, the customer; not the customers buck.
- Official Description (provided by the hotel):
- Take a Virtual Tour of the hotel.The Holiday Inn Express Denver Brighton Hotel is Brighton, Henderson & Commerce city area's premier hotel. We are located minutes from downtown Denver, Six Flags, Coors Field and the Pepsi Center. Denver International Airport is just 12 miles away. Minutes away from Suncor refinery & Brighton/Adams County Justice center. Hotel features include: Fridge & Microwave in all units, complimentary Express Start breakfast, free local phone calls, indoor pool & spa, 16 Business Suites and high speed Internet access in all guest rooms. ... more less
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- Also Known As:
- La Quinta Inn And Suites Henderson Hotel Henderson
- Holiday Inn Henderson
- Henderson Holiday Inn