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“One nightmare after another” 1 of 5 stars
Review of Extended Stay America - Denver - Tech Center South - Greenwood Village

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Extended Stay America - Denver - Tech Center South - Greenwood Village
2.0 of 5 Hotel   |   9253 East Costilla Avenue, Greenwood Village, CO 80112 (Formerly Homestead Studio Suites - Denver - Tech Center South - Greenwood Village)   |  
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Ranked #10 of 15 Hotels in Greenwood Village
Denver, Colorado
1 review
“One nightmare after another”
1 of 5 stars Reviewed August 9, 2013

I'll start with the Pro:

Veronica and Carlos, the Front Desk staff were extremely friendly. Veronica tried to help me resolve the issue I had which I'll explain momentarily, THIS IS WHERE THE PRO ENDS.

Cons: The hallways and room smells like mold, kitchen has dead bugs, (I have photographic evidence), appliances are from the 80's, bathroom tub does not drain, and I have bug bites from the bed. The couch has seen rough days and looks like it could use some TLC and the carpet had stains.

If you want a cheap place for the night and love bug bites, this is the place for you.

Room Tip: Don't bother, your better off sleeping in your car.
See more room tips
  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Denver - Tech Center South - Greenwood Village, responded to this review, August 13, 2013
To start off we would like to thank you for the compliments you left for the staff here at Extended Stay America-Denver Tech Center South-Greenwood Village. We appreciate anytime that the positive training and hard work that the staff puts in to ensure the guests are getting the maximum from their stay is recognized.

The negative comments that you addressed, especially the smell in the hallways, the issues of cleanliness and maintenance of items within the room, i.e. the couch and appliances, we continue to strive towards improving and we value the feedback that you have left us. To this end we hope that your stay here does not keep you from future stays with Extended Stay America.

If you have any further comments feel free to contact us directly at 303-858-1669.

Oncea again, thank yoiu for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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29 reviews from our community

Traveler rating
    9
    3
    1
    2
    14
See reviews for
3
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Jupiter, Florida, United States
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed July 13, 2013

My spouse recently stayed at this hotel. An absolute DUMP!!!! Trashy. Dirty. Appliances did not work. DO NOT STAY HERE! Odd characters coming and going at all hours. Good location for Tech Center, but nothing else.

Room Tip: Don't choose a room at all.
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  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Denver - Tech Center South - Greenwood Village, responded to this review, July 16, 2013
Thank you for taking the time to give us feedback on our hotel. I apologize that your spouse did not find the accommodations up to the standard that we wish to give all of our guests. Please be aware that we are taking your feedback to heart and will work harder to ensure all future guests come away with their expectations met. If you have any further questions or concerns please do not hesitate to contact me directly at tcs@extendedstay.com.
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Denver, Colorado
1 review
1 of 5 stars Reviewed July 3, 2013

Been here +60 days. Cheaper than others is best point. But filthy overall. Exceedingly poor housekeeping. They make the bed but with same dirty sheets. Trash not emptied. Counters unwiped. Dont replace towels. Just F minus overall. Terrible road noise from highway. Vomit in stairway never cleaned. Cant do justice with how [--] ths place is. Place stinks with odors in hallway. Thorny bushes at entryway never cut back after complaint. Just a crap place. Go elsewhere. Seriously. Would have moved but can't afford and need location.

  • Stayed March 2013, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Denver - Tech Center South - Greenwood Village, responded to this review, July 12, 2013
Edward - I appreciate you taking the time to write a review of your experience with us. The issues you described are not acceptable, and I sincerely apologize for your experience. I am taking your feedback to my staff to ensure that this does not happen again in the future.

We continually work to improve our hotel, so I really appreciate your feedback. If you would like to discuss this further, please do not hesitate to contact me at tcs@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
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Highlands Ranch
1 review
1 of 5 stars Reviewed April 10, 2013

I stayed here for a week and this place is disgusting. I talked to the manager and I got changed to another room, but it was the same...dirty! Everywhere looks bad, the entrance, the halls, the elevator, the rooms, etc, etc. and to make it worse there were dogs of a size of a horse running around and making the place stinks. I asked why noboday was cleaning the common areas and they told me there was one person in charge to clean the common areas twice a week...Not truth! nobody touched anything in a week. In the room i found human feces on the bathroom door, fridge was dirty, floors were not vacuum, electrical wires exposed, holes in walls, etc. BAD, BAD, BAD, I just don't understand why nobody is doing something to fix this problems, where is the Manager?

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian S, Manager at Extended Stay America - Denver - Tech Center South - Greenwood Village, responded to this review, April 14, 2013
Thank you for your recent review of your stay. I sincerely apologize that your stay with us was not acceptable and I can assure you that we will address all the cleanliness issues you brought to our attention . Thank you again for providing us with your feedback. I hope that you will contact me directly, at tcs@extendedstay.com, should you wish to discuss this further. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bozeman, Montana
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 19, 2013

The conditions of this hotel were unbelievable! So dirty and very uncomfortabel bed. Stains on the sheets and hair on the blanket. The floor was very dirty. The hallway was filthy and the elevator. The staff was nice and let us out of our reservation. I am not a high maintenance person and I couldnt even tolerate it.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian S, Manager at Extended Stay America - Denver - Tech Center South - Greenwood Village, responded to this review, March 21, 2013
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate your feedback. I invite you to contact me at tcs@extendedstay.com if you have any additional comments. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2013

The location is convenient to the DTC and anything you may need, the rooms are well stocked with cooking utensils and very comfortable, and the staff is great! They are willing to go the extra mile for you- this is literally service with a smile! They are also very friendly and caring - they were nice enough to check up on me when they found out I wasn't feeling good. This personal touch really made me feel at home. I would recommend this hotel to anyone who wants all the comforts of home away from home - they even welcome your pets! Thank you to Carlos, Angie, Angela, Zach, Anthony, Jana, and Niki - you all have made my stay very pleasant!

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian S, Manager at Extended Stay America - Denver - Tech Center South - Greenwood Village, responded to this review, February 11, 2013
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you had a great stay at Homestead Studio Suites - Denver Tech Center South Greenwood Village. I will insure that everyone is aware of the kind words you had to say about the hotel staff, and I will do everything in my power to insure that your next stay with us is just as good as this one. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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Fort Qu'appelle
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 22, 2013

What a difference a stay makes. I was quite critical of our last stay, and I must say there was a vast improvement this time. Check in was great, the room and hallways were very clean.Carlos has redeemed himself on this one. I have a personal philosophy that if you criticize, so must you complement when things are improved. Thank you Carlos.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian S, Manager at Extended Stay America - Denver - Tech Center South - Greenwood Village, responded to this review, January 24, 2013
Thank you for your great review of our property and the excellent service provided by the associates. I'm thrilled that the staff works so hard to make your stay comfortable. Again, thank you for your great review. We look forward to continue to be your choice when staying in Denver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Denver - Tech Center South - Greenwood Village

Address: 9253 East Costilla Avenue, Greenwood Village, CO 80112 (Formerly Homestead Studio Suites - Denver - Tech Center South - Greenwood Village)
Phone Number:
Location: United States > Colorado > Greenwood Village
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #10 of 15 Hotels in Greenwood Village
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Denver - Tech Center South - Greenwood Village 2*
Number of rooms: 20
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