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“Best Customer Service” 5 of 5 stars
Review of Clarion Inn Grand Junction

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Clarion Inn Grand Junction
3.0 of 5 Hotel   |   755 Horizon Drive, I-70, Grand Junction, CO 81506   |  
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Ranked #13 of 27 Hotels in Grand Junction
Blanding, Utah
1 review
“Best Customer Service”
5 of 5 stars Reviewed November 26, 2013

I have stayed at numerous hotels/motels throughout my travels and this place by far has exceeded my expectations as far as cleanliness, courtesy, and customer service go and price. We recently stayed here for a Company retreat and I was very impressed with the service we received. Everyone that we came into contact with was very friendly and helpful. Also this Inn Is very quiet. I never once heard the guest to either side of my room!!! I would highly recommend this location to anyone! Thank you!!!

Room Tip: Ask for a KING
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darshann R, General Manager at Clarion Inn Grand Junction, responded to this review, November 27, 2013
MeLisa
Thank you for taking the time to share such positive feedback! I have shared your comments with my staff, and they join me in thanking you and your family. We also hope that you will keep us in mind when scheduling your next company retreat. Grand Junction has so much to offer all of our personal and professional travels. Thank you again.
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236 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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Kingsford
Top Contributor
66 reviews 66 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 17, 2013

Hi this review is a little late. We stayed at this property on a friday night labor day weekend. We were moving from california to michigan and it was my daughter and myself with two cats. We arrived about 7:30 pm and it was very busy at check in. We did not wait at all lots of front desk people on duty and very friendly. We were given a room on the first floor and we were very pleased with our room. It was clean, very clean for a pet freindly room and the beds were comfortable. Yes the sink for the bathroom is outside the bathroom but I prefere that anyway. Make it easier for two people in the morning getting ready. The cats were very comfortable as well. The breakfast in the morning had a lot to offer more than most chains. If ever driving out to california again this hotel will be on my list. Oh and did I mention that the two cats stayed for free? How nice is that no pet fee, we did book in advance and call the property to let them know we had to cats but very nice if traveling with pets.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darshann R, General Manager at Clarion Inn Grand Junction, responded to this review, November 27, 2013
Dear Dianem163
Thank you so much for the wonderful review. We pride ourselves on being pet friendly. We look forward to your next visit to our property. Please remember to look for other Choice Hotels anytime you travel. Just think Labor Day 2014 is right around the corner. Can I make you a reservation?  Looking forward to seeing you and the cats again soon.
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Edwards, Colorado
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed October 30, 2013

We got a decent rate on Hotwire so decided to roll the dice. Three stars is absolutely not an accurate rating of this property. It was advertised non-smoking everywhere but the second we walked into the room a wall of smoke hit us. It was as if someone had been chain smoking in the room just before we walked in. We turned on the air to help circulate and that helped a little...I think mostly we just adjusted to it. In the shower someone else's hairs were all over. There was a GIANT bug on the ceiling. Stains on the sheets. Definitely pulled up the mattress to check for BB's. (Nothing found, thank goodness).

DO NOT stay here & DO NOT roll the dice on the 3 star hotwire rate no matter how enticing it is. There are some OK 3 stars in the area but not worth the chance. Ick!

Room Tip: Go somewhere else
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darshann R, General Manager at Clarion Inn Grand Junction, responded to this review, October 31, 2013
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I would love to speak to you about your time with us. The more information I can collect from you the better I can correct the issues you encounter during your stay with us.
Please give me a call 970-254-3132 direct.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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Montrose, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 29, 2013

I'm a Choice Hotel loyalty member and try to support their hotels whenever possible but this one was disappointing. Old and tired and with some maintenance issues that were inconvenient for even a one-night stay. The secured outside door entry never worked but there was no sign posted to let customers know that it wasn't their room key that was the problem and to try another entry (the property complex is large.) We hiked back to the front desk to have our keys remade – unnecessarily – by the employee who'd directed us to enter via that door! No fridge in the room, musty dated furnishings. The breakfast buffet was average but the bed comfortable. We'll try another hotel when we return to the area.

Room Tip: Try and get a room that doesn't face the interstate as it is noisy.
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darshann R, General Manager at Clarion Inn Grand Junction, responded to this review, October 31, 2013
I first want to apologize that we did not meet or exceed your expectations. A hotel is defined by the quality of service it provides to its guests. Consequently, it’s disappointing to learn that you’re unhappy. Please accept my sincere apology.

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we are doing right, what we are doing wrong and how we can improve. Your willingness to share your concerns is genuinely appreciated.

We are always looking for ways to improve our location. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
56 reviews 56 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 27, 2013

We stayed here on a night when there were a ton of kids also staying, so it was a little loud. I know this is hard for a hotel to keep a lid on, and I do know they were out patrolling to try to keep things quiet. The room was clean and had a door to an pretty inner courtyard in which my own kids went out to kick a soccer ball. Everything seemed to work fine in the room, except for one of our four showers, the drain backed up a bit. There was a large interior room in the center of the hotel with a pool, hot tub, and table tennis, tables for eating, an exercise room, and a buffet for meals. The room smelled a bit like chlorine (owing to the fact that there was a pool in it), and was a bit overrun with kids and their families. The breakfast was quite nice for a buffet, more than just the standard fare for continental breakfasts, and was included in the price of the room. There was tea and coffee and lemon water in the check-in area. We did not check out the lounge. Overall, this was a nice place for families, and a good value. Just try not to stay when there will be a bunch of kids staying there. I guess that goes for anywhere.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darshann R, General Manager at Clarion Inn Grand Junction, responded to this review, October 28, 2013
Thank you for taking the time to share your positive thoughts about our hotel. We appreciate the feedback that we received from you and your family. We hope that you will come see us again in the future.
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Moab, Utah
Contributor
14 reviews 14 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 19, 2013

I love this hotel and have stayed there sense it was the Holadome back in the day. This place is wonderful if you have kids, indoor and outdoor pools with air hockey and pool tables and all inclosed inside a dome so the weather is always perfect.
only one thing to know that i learned my last stay, a few of the rooms like 20% do not have exhaust fans in the bathroom. Unfortunately by the time i learned this the Damage was already done. :-(( Lucky for me my lovely Girlfriend laughed it off and just made me promise to see a doctor when we got home. The next two days i made use of the the restroom between the lobby and the hotel bar. I hope to be with this women the rest of my life so when i check in next time i will ask for a room with a fan in the restroom.

Room Tip: suites are available if you need a bigger room.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darshann R, General Manager at Clarion Inn Grand Junction, responded to this review, October 21, 2013
Dear Greg, I would like to thank you for the wonderful review. Your girlfriend sounds like a wonderful women! I hope that you both will visit us again the next time you are in the Grand Junction area.
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Glenwood Springs, Colorado
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 18, 2013 via mobile

This looks like an older Holidome, however, it has been kept in decent shape. Rooms are clean, no mold in the showers, goid breakfast, althought they should use dinner plates instead of salad plates. The hotel also used to offer (1) each drink tickets for the bar, but they hsve stopped giving tgem out.
Still in all, a good value and will stay there again.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darshann R, General Manager at Clarion Inn Grand Junction, responded to this review, October 21, 2013
Dear Darrah, Thank you so much for your feedback. We appreciate receiving a good review from you. We look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Inn Grand Junction

Address: 755 Horizon Drive, I-70, Grand Junction, CO 81506
Phone Number:
Location: United States > Colorado > Grand Junction
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Grand Junction
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Inn Grand Junction 3*
Reservation Options:
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Also Known As:
Clarion Inn Grand Junction Hotel Grand Junction
Clarion Grand Junction
Holiday Inn Grand Junction

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