I had reserved a room at this hotel through the Hampton Inns website three weeks prior to the arrival date. I had specifically booked at this hotel because of the many positive reviews here and because the hotel is located in downtown Grand Junction. This would be the first night of our family vacation and my wife and son had expressed an interest in exploring the downtown area of this city on a Saturday night. When I arrived at 5pm, the desk clerk informed me that there was a problem with my reservation. She said the sales department had overbooked the hotel and that there was not a single room available for me, even through I had a "confirmed" reservation. She then informed me that the hotel had reserved a "comparable" room for me at the Country Inns motel out on Horizon Drive near the interstate and airport. She gave me a voucher which would allow me to stay at the Country Inns at Hampton's expense. I was extremely disappointed in the condition of the Country Inns motel and specifically the room itself. The room had dated carpeting, furniture and beds, the bathroom sink had a large crack in it, and the bathtub had stains. This was not comparable to what I had expected. We didn't stay at the Country Inns and I was lucky to find a clean, modern room at the Quality Inn down the street. To me it seemed like the Hampton Inn wanted to correct their mistake as cheaply as possible and did not take customer satisfaction into consideration at all. There are plenty of other high quality hotel choices available everywhere and I will never stay at a Hilton Hotel again because of this experience.
- Also Known As:
- Hampton Inn Grand Junction Hotel Grand Junction
- Hampton Inn Grand Junction Hotel
- Grand Junction Hampton Inn
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