We had reserved a smaller 1 bdrm king suite and requested the ground floor. We were originally given room 102 which faces the pool/courtyard rather than the parking lot. It had a separate bedroom, small kitchen with full fridge, dishwasher, microwave, plates, glasses and silverware. Very much like a residence inn. Even though we had not requested an accessible room, that is what we received. The kitchen cabinets are very low and the shower had two shower heads (the handheld shower head can not be turned off) and a sitting stool for the shower. Not too big of issues but I still do not like to be given an accessible room unless that is what I booked. I consider this a downgrade from the room I had booked.
The problems with room 102:
1. There was garbage in a waste basket when we first checked in
2. The window coverings are almost impossible to open/close because they stick
3. There is no handle inside of the shower so it was nearly impossible to take a shower without getting water all over the floor.
4. No coffee table in front of the sofa
I requested a new room and stated the reason was the shower. Keona, the front desk clerk did not ask what was wrong with the first room so necessary repairs could be made before the next guest checked in. There were not many king rooms available so we were told a room would be available later on that day and Keona would keep an eye on rooms for us.
We stopped by the front desk before going to lunch to check on our room transfer. Keona looked and said the 4th floor room was no longer available and there were no other rooms. Eventually he said he had a deluxe king on the ground floor but we would have to pay $20 more a night for that room. I was grateful for getting a new room but did not feel we should have had to pay extra for the room because the 4th floor room had not been held for us. Also, it is typical to give guests at least a one step upgrade on rooms - especially since we are silver members of Marriott rewards. However, this courtesy was not given it us. We did negotiate the rate down to $10 more per night.
The new room (106) was very similar to the first room. Again it is an accessible room. If the front desk clerk had inquired more about what I did not like about the first room, he probably would not have recommended another accessible room. Room 106 has a larger kitchen/sitting area which had a large table and chairs for 4. It was nice now to have a place to eat since room 102 did not even have a sofa table. The desk in the new room is attached to the stand where the tv sits. The problem with this is that the desk is maybe 3 1/2 feet tall so it is very uncomfortable. My feet are off the floor if the chair is high enough for the desk. If the chair is at a comfortable height, I am reaching up to the top of the desk. The blinds in this room had the same problem of sticking so they are very difficult to open/close.
Breakfast was better than I expected and includes scrambled eggs, hashbrowns, waffle maker, pre-made breakfast sandwiches that can be microwaved, hard boiled eggs, yogurt, cold cereal, packets of instant oatmeal. And as others have stated, the location in downtown GJ is ideal for walking to restaurants and shopping.
The Springhill Suites across the street and Hampton Inn right next door all have the same owner. Springhill Suites is a very new property and looks nice however they do not have full kitchens. There is a lounge in the Springhill suites and if you want to have a drink there, ask at the Fairfield Inn's front desk for a coupon for a free drink.
Overall, the rooms are very nicely done, granite counters, good lighting, big/plush towels but there are some problems. I did not feel a sincere desire to really understand my needs and find a room that suited my needs. Some of the features in the rooms are not well thought of: desk that is too high to be functional, window coverings that do not open/close, shower door that cannot be closed from the inside. That is too bad because this property is in a great location.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 11, 2013
Thank You so much for taking time out to give us feedback on Trip Advisor. I know your stay had many kinks and I used your feedback as training tool to helping us be the best we can. We strive for satisfaction and hope with your end result we met that need. I followed up with the housekeeping staff on some of the training issues, and as great as they are, they sometimes have things that they miss. We do appreciate you staying here and it only helps us to be a better property. Thank You So much! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.