My husband and I were moving from Denver to San Diego and had a 16 foot moving truck, with a trailer towing a car on the back. After booking through Hotels.com, we called the Inn itself for directions. The man (the owner I presume) was barely understandable. He gave us the wrong directions twice, resulting in a 10 mile out of our way loop, which, with a moving truck, you can imagine how much fun that was. We also asked him if there would be parking for our moving truck/trailer combo. He assured us there would be.
When we arrived at the Inn, the first thing I noticed was the area. It looked run down and dirty. The "parking lot" was tiny and there was no way we would be able to fit our truck, packed complete with everything we own in life, into it. There wasn't even street parking, not that we would have even done that. The area looked like it was begging for some idiot to leave a moving truck parked out there so people could break in.
We called Hotels.com, who refused to cancel the charge. They contacted the owner, who said in response to all this: "If they don't like their room, I can change it." He obviously didn't understand what our complaint was, since we never even saw the room to begin with. The Inn itself looked like a place where you rent by the hour, with interesting folks hanging out outside.
Now, almost two months later, I am still trying to get the charge reversed by my credit card company. The owner refused to reverse it because he claimed we stayed there. But we didn't. We stayed at a La Quinta just down the road in Fruita.
