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“Friendly Staff, Comfortable Room” 4 of 5 stars
Review of Candlewood Suites Denver - Lakewood

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Candlewood Suites Denver - Lakewood
2.0 of 5 Hotel   |   895 Tabor Street, Golden, CO 80401   |  
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Ranked #8 of 18 Hotels in Golden
California
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Friendly Staff, Comfortable Room”
4 of 5 stars Reviewed July 22, 2014

We stayed for five nights while my husband attended a conference at NREL. The location was a little hard to find, as we arrived at night and the hotel is set back from the street. Hotel staff was very friendly and helpful. The room was comfortable. It had a queen bed with a great mattress, though the pillows were a little soft. There was a nice large desk in the room with many easy-to-access electrical outlets. It also had a recliner. The full sized refrigerator and microwave in the room are a bonus.

There is a "cupboard" where you can buy basic breakfast and snack food. Prices are high, but it was helpful to us because of our late arrival. I'd suggest going to the SuperTarget or another store to buy provisions instead. Laundry facilities and barbecue area are also available to guests.

We did experience problems with our A/C unit. The wall thermostat didn't work properly and after repeated attempts to fix it, the maintenance guy finally disabled the unit and gave us control at the unit with the fan and temperature controls. Staff was responsive to our concerns, but it took a few attempts to get it right. The operations manager wrote a personal note of apology to us and gave us a gift card to a national restaurant, which was unexpected but appreciated.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie O, General Manager at Candlewood Suites Denver - Lakewood, responded to this review, September 14, 2014
Thank you for taking the time to write a detailed and candid response! It sounds like our team took good care of you, and I will let them know about your nice comments. It's wonderful to hear that you enjoyed so many amenities in your Suite. I do apologize that your pillow was too soft! We have been working on putting different pillows in our rooms so you'll have a pillow just right for you. Our staff met and discussed how to respond to AC concerns the first time. We hope you will come back and see us during your next NREL conference!
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106 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
Tampa, Florida
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 13, 2014 via mobile

I checked in to my room and was immediately greeted with a horrible smell. The staff was sympathetic to my problem and were willing to relocate me the following night, since there were no other rooms available. When I went down to check on my new room they said that they were not able to relocate me because they still had no rooms available, even though they said that they had a room saved for me the previous night. They put an ionizer in my room when I was gone which made the room smell like bleach. However, they were able to find me another room the following day which was 100% better. No smell at all. My only complaint now is that the TV is extremely dim and there is no option in the menu to adjust the brightness. It's a Panasonic hospitality tv so the menu options are limited. I had someone at the front desk look at it and he seemed surprise. The only way to make out what is on tv is to turn off all of the lights and close the blinds. Hopefully they will get this fixed.

Stayed July 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Denver - Lakewood, responded to this review, July 29, 2014
Dear Kerry M,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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MINDEN
Level Contributor
97 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed July 7, 2014

Stayed here for 10 days and was glad we did. Central location and easy access to highways. The kitchen was nice, just wished they had a few more pieces of silverware. Rooms were clean and pretty sound proof. Liked having the ability to wash clothes at no charge and they have 5 washers and 6 dryers. Staff was very friendly and helpful. Will definitely stay here again.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie O, General Manager at Candlewood Suites Denver - Lakewood, responded to this review, September 14, 2014
Thank you for taking the time to let us know how we are doing! I am happy to know that you enjoyed our great location! I know my team is very focused on serving you well, and providing you with a sparkling, clean room so it's wonderful to hear your comments. Next time you stay with us, please let us know you'd like more silverware and we'll be happy to give it to you. Hope to see you again real soon!
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mn
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 3, 2014

Have stayed here twice for 3 nights each time. Nice place - updated & comfortable. Wish king size beds were available.
On our first stay there was ice cream left in the freezer - honest mistake. But there was also an adult film left in the dvd player - that was quite shocking & disgusting to find.
Our second stay was great. The front desk lady kindly allowed us to stay in the same room for all three nights even though the original reservation was just for one night (we added two more nights and got the same room the whole time).

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie O, General Manager at Candlewood Suites Denver - Lakewood, responded to this review, September 14, 2014
I'm very happy to hear your stay was pleasant and that the staff was responsive to your needs! I do sincerely apologize that ice cream and a DVD were left in your room. I have talked to the housekeeping staff and they have assured me they will pay closer attention, and I personally inspect rooms to look for this. Please come back and see us again!
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St Paul, Mn
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 16, 2014

Stayed here for one night to see a show at red rocks. Great location for seeing a concert or heading into the mountains. Cab ride to red rocks was only $25 each way. Rooms are nice-clean and roomy. Only downside is there are no rooms with king sized beds.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie O, General Manager at Candlewood Suites Denver - Lakewood, responded to this review, September 14, 2014
Thank you for letting us know about your stay with us! I'm very happy to hear that you took advantage of our local attractions. Please come back and see us next time you attend a show at Red Rocks!
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The Villages, Florida
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 9, 2014

This is a typical, clean Candlewood Suites, designed to offer minimal service to people staying several days, and at a lower cost than similar hotels offering more services. For example, this hotel offers no breakfast, nor a business center, and only limited maid service for stays of more than one night. Each "suite" is well designed yet very compact, Each suite has a fully equipped small kitchen and a single queen sized bed.

The hotel's main advantage may be its location if you need a place to stay in the immediate area. And the hotel offers free washers and dryers.
Another advantage is that the hotel is part of the group that includes Holiday Inns, Holiday Inn Express, Staybridge Suites as well as other related brands, and this hotel often requires a minimum number of reward points to get the room on a complimentary basis. However, other much better hotels in the same program are nearby and offer more complete services, often in the same price range.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Denver - Lakewood, responded to this review, June 29, 2014
Dear Florida-IaTraveler,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Regards,

Jaime W
Case Manager
IHGCare
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Evergreen, Colorado
Level Contributor
48 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 22, 2014

We spent a week here earlier this month. Great location to most Metro and foothills areas with easy access from US 6 or i-70. The staff is responsive and friendly, housekeeping is weekly, but if needed you can request cleaning or at least fresh towels. Free washer and dryers are a great convenience. The convenience bar is adequately stocked. The entire facility is very clean. My wife and I stayed here for a week. This hotel only has rooms of one size, unlike other Candlewood Suites locations that have larger rooms available. This hotel is great for the business travaler or a couple, but would be crowded if the kids were along. Nice place.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie O, General Manager at Candlewood Suites Denver - Lakewood, responded to this review, September 14, 2014
Hiwayyman, thank you very much for sharing your kind comments! I'm so pleased to hear that our team took good care of you during your stay with us. Yes, our location is so convenient to many attractions and highways. When you return to Denver, please stay with us again and we'll roll out the red carpet for you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Denver - Lakewood

Address: 895 Tabor Street, Golden, CO 80401
Phone Number:
Location: United States > Colorado > Golden
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Golden
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Denver - Lakewood 2*
Number of rooms: 122
Official Description (provided by the hotel):
At the Candlewood Suites Denver-Lakewood, we put the amenities where they really count: in your room. Big, built for comfort or extended stay, it is the ultimate suite for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your oversized executive desk with two separate phone lines - check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy the DVD player. Borrow your favorites from our free DVD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. This setting is the perfect choice for business or leisure travelers. Located 1 mile from the Denver Federal Center, 3 miles from Historic Downtown Golden, 10 miles from Downtown Denver and only 1 hour away from the nearest ski resort. Pets allowed with a non refundable fee based on length of stay. $75 For 1-6 nights and $150 for 7+ nights. One pet allowed per suite, must weigh less than 80 lbs. Pet agreement must be signed at check-in. ... more   less 
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Also Known As:
Candlewood Suites Denver - Lakewood Hotel Golden
Candlewood Suites Golden
Candlewood Golden
Golden Candlewood Suites

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