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“Okay, but could have been better” 3 of 5 stars
Review of Baymont Inn And Suites Denver West/Federal Center

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Baymont Inn And Suites Denver West/Federal Center
2.5 of 5 Hotel   |   11909 West 6th Avenue, Golden, CO 80401 (Formerly AmericInn Hotel & Suites Denver West - Federal Center)   |  
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Stay 3, Save 20%
Ranked #9 of 16 Hotels in Golden
Minatare
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Okay, but could have been better”
3 of 5 stars Reviewed July 22, 2014

The hotel, overall, was okay. Not great, but okay. Our room had a bad smell. Could have been from the swimming pool on the floor below us or from the air conditioning unit. I wanted to put some items in the small safe provided in our room, but that was impossible, considering the safe had no lock. The fan in the bathroom didn't work, so we were concerned about leaving the bathroom door open after taking a shower and setting off the fire alarm. There is no elevator in this hotel, but thankfully, it is only 2 stories tall and not too taxing to get to the top floor. The carpet on the stairs was visibly dirty when we checked into the hotel, but better by the next day. The breakfast bar was good and ready to serve at 6:00 AM as promised. The people staying in the room next to us started playing their music really loud at 2:30 am and I had to call the front desk to complain. It took about 15 minutes, but the issue was finally resolved by the hotel personnel. When we checked out, the clerk on duty could not figure out how to print us a receipt because we paid cash, but the clerk got assistance from another employee to get us a copy of our receipt. We would consider staying at this hotel in the future, if some improvements were made.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William L, General Manager at Baymont Inn And Suites Denver West/Federal Center, responded to this review, July 25, 2014
Thank you for responding and providing feedback. All issues that you have sighted are being dealt with. The room safe will have a new lock put in and improvements on all the soft goods in the rooms are on the way.

Hope to see you again in the future.

Best Regards,

Scott Leischner
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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237 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Any
English first
Golden
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 19, 2014

The hotel staff were great - the only problem is that the dryer needs upgrading and the room layout was different than the one I had seen on-line.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William L, General Manager at Baymont Inn And Suites Denver West/Federal Center, responded to this review, July 25, 2014
Thank you for taking the time to respond. Your positive feedback will be passed along to the staff and issues you brought to my attention will be addressed.

Hope to see you again in the future.

Best Regards,

Scott Leischner
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fruita, Colorado
1 review
2 of 5 stars Reviewed July 18, 2014

I have stayed at this hotel in previous years and was pleased with the cleanliness, accomodations and staff. I recently stayed 3 nights in July with my family...Wow, was a dissapointment! The sheets and bed covers on one of the queen bed was smeared with red lipstick when we arrived. The next day the same sheets and cover was still on the bed. Obviously they didnt care to put new clean sheets on!!
The bathroom was terribly dirty. There were black foot marks and grime in the shower. Never got it cleaned. To top it off, there was mold above the shower and all along the caulking! I requested that this be cleaned, didnt happen.
I felt the staff working the front desk were very rude and not very personable! It was like talking to a fence post with hair! They were more concerned about talking amongst each other than with there customers!
Very dissapointed with how this hotel has changed! New management is a must or they might have to condem the hotel!!

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William L, General Manager at Baymont Inn And Suites Denver West/Federal Center, responded to this review, July 25, 2014
Thank you for taking the time to respond. Our staff and front desk have received many good comments in previous reviews and always strive to be friendly and helpful. The issues that you have brought up have been given attention to with more coaching to the housekeeping staff to make sure they are more complete with their jobs.

My staff and I are working hard to correct any and all issues to make our hotel a more enjoyable place.

Sincerely,

Scott Leischner
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn And Suites Denver West/Federal Center

Address: 11909 West 6th Avenue, Golden, CO 80401 (Formerly AmericInn Hotel & Suites Denver West - Federal Center)
Phone Number:
Location: United States > Colorado > Golden
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 16 Hotels in Golden
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn And Suites Denver West/Federal Center 2.5*
Number of rooms: 62
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Also Known As:
Americinn Hotel & Suites Denver West - Federal Golden
Americinn Hotel And Suites Denver West - Federal Center
Comfort Suites Golden
Golden Comfort Suites

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