Was on our way to Steamboat for spring break and the weather turned bad and the highway got closed. Luckily for us we were only a few mins from hotel. Friends of ours who were about 30 mins in front of us got there first and called and told us there was room. My wife called and the front desk person took our info and didnt even ask for a credit card for reservation! AWESOME cust service. Was a very pleasant stay since we had to get 2 rooms for all of us...they got us adjoining rooms and down the hall from our friends. Would stay here again. Kids loved the indoor pool since there was several inches of snow outside!