As we were walking through the hallway on the second day of our stay, I heard my 10-year-old niece remark, "this is kind of a sad place." That really sums it up. This hotel is dark, dirty and depressing. A remodeling project is in progress, and the evidence is all over the hotel. Old furniture and other remodeling debris clutter the hallways and half of the "dining" area. The pool area looks disgusting and is in severe need of maintenance. The rooms were standard, but our bathtub was really old and stained. The dated dark brick walls added to the depressing feeling. I really just wanted to get out of the hotel as quickly as possible.
The only redeeming quality of this hotel is the food served for breakfast, which is included. They serve quite a variety of hot and cold options. Unfortunately, you have to eat this food in the dark downstairs dining room and put up with poor service. It kind of feels like you are eating in a basement dungeon. The women working the breakfast area were quite rude. Unlike a normal buffet, the plates are not readily available. We had to wait for one of the women to notice us (they were busy having a conversation and it seemed that they were purposely not looking at us) so that we could request a plate. Then, they ask to see our coupon to "prove" that we were staying there and deserved a plate. Seriously, they treated us like we were criminals trying to steal these plates instead of guests in their hotel.
I also had problems when making the reservation (I should have taken that as an indicator of what was to come). I requested 2 adjoining rooms, but was told that they could not promise this but would "put a note on my reservation." We really wanted the adjoining rooms, but of course did not get them in the end. In the future, I will not book a reservation at a hotel that can't make this simple promise. I really don't see why it should be that difficult to just assign me 2 specific rooms.
In summary, I do not recommend staying at this hotel. The room rates are a joke considering the multiple service and aesthetic problems. The rates are comparable to several other hotels in the area that are not run-down disasters, so you might as well find a different place in which you can enjoy your stay in beautiful Glenwood. I come back to Glenwood every summer, but I will not be coming back to this hotel!
- Official Description (provided by the hotel):
- 2 Blocks to Historic Downtown Glenwood Springs and On-site Restaurant.Your mountain getaway begins at our Ramada Inn and Suites. Our pet-friendly Glenwood Springs hotel near Aspen is nestled in the foothills of the Rockies off Interstate 70 with easy access to the Denver area. Relax in rustic comfort in your hotel room or stretch out in one of our suites. Our inviting heated indoor pool and rejuvenating hot tub will help you unwind after an exciting day. During your down time, play a game of pool or darts and catch up on email using free Wi-Fi Internet access. ... more less
- Reservation Options:
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- Also Known As:
- Ramada Inn - Glenwood Springs Hotel Glenwood Springs
- Glenwood Springs Ramada