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“Motel Has Gone Downhill” 3 of 5 stars
Review of Holiday Inn Express Glenwood Springs

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Holiday Inn Express Glenwood Springs
2.5 of 5 Hotel   |   501 W. 1st St., Glenwood Springs, CO 81601   |  
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Ranked #17 of 24 Hotels in Glenwood Springs
Las Vegas
Top Contributor
91 reviews 91 reviews
36 hotel reviews
Reviews in 52 cities Reviews in 52 cities
98 helpful votes 98 helpful votes
“Motel Has Gone Downhill”
3 of 5 stars Reviewed May 28, 2014

We have stayed at the Holiday Inn Express in Glenwood Springs several times over the last few years. Up to now, the motel has been a typical Holiday Inn Express motel - not fancy but acceptable for an overnight stay. This last time it was different. The room and the elevator looked as if it had not been cleaned for several days. The first room they assigned us did not have a made up bed at 6:00 PM.

I do not know if this was an aberration but we do not plan to stay there again.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hixglenwoodgm, Guest Relations Manager at Holiday Inn Express Glenwood Springs, responded to this review, May 30, 2014
Dear "donaldsc": We appreciate you having stayed with us in the past, and appreciate your last visit as well. We'd like to apologize for your most recent stay. This was definitely out of the ordinary for our hotel. We are in the middle of making some big changes to improve the condition of our hotel, such as recarpeting all of the guest rooms, elevator, and public areas; as well as other major improvements. The cleanliness issues you encountered are already in the process of being addressed by our housekeeping manager. We are excited for our new changes, and we hope that you do change your mind and will visit us again! Thank you so much for your honest review.
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173 reviews from our community

Traveler rating
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    32
    11
    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
80241
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed May 27, 2014

We stay in Glenwood about 3 times a year, and this place is just great for all your needs. Close walking proximity to Hot Springs,(about 15 minutes) restaurants, and Adventure Park Gondolas right in back of the hotel. Also, the walking bridge right behind the hotel, takes you to Two Rivers Park. There is a fantastic walking trail along the Colorado River to Roaring Fork River and great playground for the kids. Hotel has fantastic service. We stayed on Memorial Day weekend and the place was jammed full of people and kids for a soccer tournament. The staff was on top of every need, plenty of food at the free breakfast (and even has a push button pancake machine) and fresh baked cookies at 4p. The manager even went to the new doughnut shop in town and brought a bunch back for everyone one busy weekend morning at breakfast. The property was built in 1998 and still in great condition. At present time, they were installing new carpet on 2nd and 3rd floors. In fact, I always ask for a room on the top floor, and it had just gotten fresh carpet, what a treat. Great beds,nice pool area, great ventilation system in the rooms and you don't even hear the cars on I-70 Interstate right by the property. Stay on upper levels, floor 2 or 3 the back side of hotel so you can watch the trams go up the mountain.

Room Tip: Rooms on 3rd floor, (some 2nd floor, on south end) backside of hotel facing west have nice view of t...
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hixglenwoodgm, Guest Relations Manager at Holiday Inn Express Glenwood Springs, responded to this review, May 30, 2014
Dear "Janko": We so much appreciate your detailed review of our hotel, thank you! The donuts were a nice surprise to have for all of our guests. And, yes we are so excited about our new carpet! We are close to finishing the laying of the new carpet throughout all of our guest rooms as well as all of the public areas. The next time we see you, you will notice the lobby carpet, as it was not done yet when you were here. We really do thank you again, and we hope to see you soon!
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Wellington, Colorado
Top Contributor
58 reviews 58 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 1, 2014

This is within walking distance, I think, of the hot springs. Bonus for me is the Mexican food place on the way. This Holiday Inn is like most others. I like the beds, pillows, rooms, staff, breakfast, and hotel in general. We appreciated the parking, parked the motorcycles in front under the canopy and were given no trouble. The pool was closed, but looked nice.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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hixglenwoodgm, Guest Relations Manager at Holiday Inn Express Glenwood Springs, responded to this review, May 9, 2014
Dear "Erin N": We are so glad you liked our hotel. Holiday Inns are pretty consistent, which makes guests really happy. Our hotel is definitely in a great central location, and we are also glad you enjoyed the Mexican Restaurant just down the street from us. We hope you will return soon - great place to ride motorcycles!
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Weehawken, New Jersey
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 31, 2014

We spent three nights there. The hotel is within walking distance to the Hot Springs Pool (10-15 minute) and close to shops and restaurants at downtown, Hotel offer free continental breakfast which is eggs, coffee, juices, sausage, bananas, muffins, pancakes, toast, and cinnamon roll. (In my opinion It will be good to add ham or bacon)
The rooms ( king bed ) are good sizes, with a nice size refrigerator, a micro wave also the hotel offers free WI-Fi. Sink is separate from the shower section. Prices for the hotels is the cheaper in the area. They have an excellent customer service. We have some problems one day but Manager was very helpful and resolve the problem.
The hotel is a good place to stay. I highly recommend that hotel.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hixglenwoodgm, General Manager at Holiday Inn Express Glenwood Springs, responded to this review, April 9, 2014
Thank you RobDora for your feedback,

Thank you for staying with us, we will make sure to serve ham and bacon more regularly. Have a nice day and come see us again!
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Colorful Colorado, United States
Top Contributor
135 reviews 135 reviews
39 hotel reviews
Reviews in 47 cities Reviews in 47 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed March 26, 2014

It seemed confusing when we arrived, the computer system was down a female staff member was on the phone waiting for tech support, a male staff member walked out and she gave him the phone piece to wait for support, while she started to get us checked in and then another couple walked in and she started checking them in at the same time, told us both about breakfast in the morning and then continued talking to that couple while we were left standing there. Finally we walked away to find the way to our room, once there we had asked for a 3rd floor possible view and were given the opposite: 2nd floor with a view of the parking lot right above the front door which was noisy and appeared to be where the smokers meet. We did find the room to be a good size with coffee amenities and fridge. There were some maintenance issues that got covered up with masking tape in the shower and A/C unit, also it could have been a little cleaner under the sink area, something was dropped and when we went to pick it up out came dust and hair. The following morning we went down for breakfast and found a large variety to pick from and was pleased with the selection and quality, especially the warm cinnamon rolls!

Room Tip: 3rd floor for less noise away from front doors for less smoke!
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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hixglenwoodgm, General Manager at Holiday Inn Express Glenwood Springs, responded to this review, March 31, 2014
Thank you GraceMountain for your feedback,

We have had our challenges in housekeeping but are rectifying those mistakes and improving our processes moving forward. We are pleased you enjoyed breakfast. Please come see us again.
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1 review
5 of 5 stars Reviewed January 23, 2014

I have stayed at a lot of different hotels for my job and I have to say this is the best experience I have ever had. Very nice and friendly staff and first class customer service!!!!! I highly recommend this hotel.

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hixglenwoodgm, General Manager at Holiday Inn Express Glenwood Springs, responded to this review, January 30, 2014
Thank you CHRIS A for your feedback,

We are happy that you had a good experience at our hotel. The staff will be delighted to hear your comments. Please come see us again and have a nice day!
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Oslo, Norway
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 19, 2014

I stayed for only one night, but was very happy with the place. The room was spacious and clean, the bed was very comfortable and I had my own fridge. I love fridges!
There is a complementary breakfast with a decent selection of hot and cold food which was simple but good.

The only thing I would like to see is curtains that actually keep the light out, I only had white transparent ones so I woke up a bit earlier than planned.

Still, can definetely recommend this.

Stayed January 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hixglenwoodgm, General Manager at Holiday Inn Express Glenwood Springs, responded to this review, January 24, 2014
Thank you Ivar_Nilsen for your feedback,

We are happy you with your stay with us, we will fix the blackout curtains.
Please come see us and again and have a nice day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Glenwood Springs

Address: 501 W. 1st St., Glenwood Springs, CO 81601
Phone Number:
Location: United States > Colorado > Glenwood Springs
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Wheelchair access
Hotel Style:
Ranked #17 of 24 Hotels in Glenwood Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Glenwood Springs 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel Glenwood Springs (Aspen Area). Whether traveling on business or on pleasure, this Glenwood Springs Hotel is the perfect choice offering free Smart Hot Buffet Breakfast, free Complimentary Wireless High-Speed Internet and the best hotel value in the Glenwood Springs / Aspen area! Convenient location just four blocks from the famous Hot Springs Pool. Adjacent to the Glenwood Caverns Adventure Park, Glenwood Springs newest area attraction open year around . Conveniently located near Ski Sunlight Resort or enjoy Aspen / Snowmass Ski Resort just 40 minutes from the hotel. Many restaurants and entertainment venues within a few blocks of the hotel. Ask about our packages! Group room rates also available by calling the hotel direct. ... more   less 
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Also Known As:
Holiday Inn Express Glenwood Springs Hotel Glenwood Springs
Holiday Inn Glenwood Springs
Glenwood Springs Holiday Inn

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