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“Lovely room, chaotic breakfast” 5 of 5 stars
Review of Residence Inn by Marriott Glenwood Springs

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Residence Inn by Marriott Glenwood Springs
3.0 of 5 Hotel   |   125 Wulfsohn Rd, Glenwood Springs, CO 81601   |  
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Ranked #5 of 24 Hotels in Glenwood Springs
Seattle, Washington
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Lovely room, chaotic breakfast”
5 of 5 stars Reviewed July 12, 2014

Spacious and nicely appointed king suite with separate seating area, dining space, work surface (desk with good lighting and power outlets, as well as a wired Internet connection), and kitchenette (with full-sized refrigerator). Breakfast was crowded and poorly managed (a bagel slicer would have made life easier and helped eliminate some of the crumbs), with plastic utensils and decent selection. Milk and cookies in the lobby (the Thursday evening special) were a nice touch.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason K, General Manager at Residence Inn by Marriott Glenwood Springs, responded to this review, August 26, 2014
Dear Nevet1,

Glad to hear you enjoyed your stay at our hotel. Took your recommendation and got a slicer for the bread section of our breakfast. Hope to see you back in Glenwood Springs in the near future.

Best Wishes,
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247 reviews from our community

Traveler rating
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    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
Rancho Cucamonga, California
Top Contributor
111 reviews 111 reviews
19 hotel reviews
Reviews in 49 cities Reviews in 49 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed July 7, 2014

We stopped here on a trip home from Mount Rushmore and were extremely pleased with the location, suite and service. Suite was tastefully and comfortably decorated. Bed was extremely comfortable. Staff was friendly, efficient and helpful. Breakfast was better than most.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason K, General Manager at Residence Inn by Marriott Glenwood Springs, responded to this review, July 11, 2014
Dear SrGrammyLinda,

All of us appreciate you stopping by and staying with us on your cross-country trip. It was great to hear that our hotel exceeded all your expectations. Best wishes for a safe journey and come see us again on your back west!

Sincerely,
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Grand Junction
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 7, 2014

I love going to RIs but this one had a bad breakfast the biscuits and gravy was just awful. The staff was great and helpful especially Barbie Jean. Although when you recommend a resturants make sure to know when they do not deliver. Really other than that a good place not worth the price though.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason K, General Manager at Residence Inn by Marriott Glenwood Springs, responded to this review, July 11, 2014
Dear jolemo376,

Thank you for giving us your valuable feedback during your stay at the Residence Inn. I want to apologize for the issues your encountered, especially pertaining to the breakfast. We are working with our food vendors to ensure the quality is always consistent and at a high standard. We hope to have the opportunity in the future to accommodate you again.

Sincerely,
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NOVA
Top Contributor
97 reviews 97 reviews
18 hotel reviews
Reviews in 37 cities Reviews in 37 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed July 7, 2014

First, the staff is beyond friendly. We had one room service glitch and the day manager was on it like a rat on a cheeto. They seemed eager to take our business and made us feel happy about being there. Its a Residence Inn so it's hard to get cranky when the price is right, they offer a free BBQ and beer on three week nights, a nice pool and a great outdoor area with a gas fire. The room and kitchen was always clean and had everything you expect. It's up in the area where you can walk to a Target, a few restaurants and some other nicer stores. It was crowded on a July 4 weekend but that's a good thing.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason K, General Manager at Residence Inn by Marriott Glenwood Springs, responded to this review, July 11, 2014
Dear mandem,

Thank you so much for reviewing our hotel. Your "rat on a cheeto" line got us all laughing but is exactly what we try to accomplish for all our guests. We strive to be the best in room cleanliness and service and was great to hear we delivered. Enjoy the summer and see you soon at the Residence Inn!

Best Wishes,
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Denver, Colorado
Top Contributor
121 reviews 121 reviews
47 hotel reviews
Reviews in 45 cities Reviews in 45 cities
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed July 6, 2014

Hubby & I decided it was time we checked out Glenwood Springs, Colorado. After a 3 hour drive up I 70 west from Denver, we arrived at The Residence Inn by Marriott.

The people in our party included myself, Hubby, our daughter and 2 grandsons, one which is 6 years old, and the other only 1 year old. We wanted enough room to comfortably accommodate all of us and so hubby was able to secure us a 2 bedroom, 2 bath suite. The suite had two good sized bedrooms with king sized beds, 2 full baths, and fully equipped kitchenette. We also asked for and received a pack and play for the 1 year old to sleep in. The rooms were nicely furnished and decorated, and very clean.

In the mornings breakfast is served in the nicely appointed lobby area. There was hot oatmeal, make your own waffles, cereal, muffins, sausage, etc. This is included in your room cost. This was a huge help and nice for us with the 2 small kiddos as they wake up starving. In the evenings, on some evenings, they had "dinner" in this lobby area as well and served beer. We did not partake in this preferring to eat dinner out.

There is a fitness room and a pool with a hot tub, that would be my only complaint, the pool was freezing! Even my 6 year old grandson complained, and he loves to swim! They really need to warm that up!

This was a perfect hotel for a family vacation. Everyone we encountered at the hotel were very nice and helpful. Hope to return again someday.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason K, General Manager at Residence Inn by Marriott Glenwood Springs, responded to this review, July 11, 2014
Dear tamstrat,

We appreciate your feedback during your family trip to Glenwood Springs. It was very nice to hear that the Two Bedroom suite fit your families needs and allowed everyone to enjoy all that Glenwood Springs has to offer. I will have my maintenance team check the tempature to ensure we are within the required range. Have a great summer with your grandkids and come see us again soon!

Sincerely,
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Colorado Spring
Top Contributor
180 reviews 180 reviews
47 hotel reviews
Reviews in 53 cities Reviews in 53 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed July 6, 2014

Awesome residence inn. Stayed July 4th weekend and was blown away. I stay in residence inn's all over the US and this takes the cake.

Great breakfast with many different options and fresh food. It was crowded but plenty of seating.


Rooms were very spacious. I got upgraded upon check in and was extremely impressed with customer service.

Gym was a high point as well. Brand new equipment.

Nothing but 5 stars for this one!

Do not miss this hotel! You will be very happy you stayed here!

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason K, General Manager at Residence Inn by Marriott Glenwood Springs, responded to this review, July 11, 2014
Dear ThatBGuye,

Thanks for the "Awesome" review. Coming from a seasoned traveler like yourself, this review motivates us to improve even more. With all the choices in lodging around the U.S we are glad to hear we stack up very favorably. See you back here at the RI soon!

Sincerely,
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far away
Top Contributor
92 reviews 92 reviews
18 hotel reviews
Reviews in 37 cities Reviews in 37 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed June 29, 2014

We booked two nights at this property and checked out after the first night. The room was typical of the newer Residence Inns. It had a small kitchen, living room and separate bedroom. The location is next to a shopping center, but that is the only place one can easily walk to . The woman at the front desk was very friendly and accommodating. The room however, was not clean. There were long hairs in the bed and the sheets did not look like they had been changed. There were also hairs in the linens for the sofa bed. There was a chair with hassock in the living room, and the Naugahyde covering on the hassock had numerous holes, rips and stains. In the bedroom, the screen on the window had a hole in it, which is probably why we found a crawling bug on the pillow. When we checked out, the manager on duty was very apologetic and said that she would talk to the cleaning and maintenance staff. I do believe she will. Marriott generally has consistent properties that offer a pleasant stay. I think this one was was just off its game.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason K, General Manager at Residence Inn by Marriott Glenwood Springs, responded to this review, July 1, 2014
Dear nznorm,

Thank you for taking the time to review our hotel. I was sad to hear that your encountered several cleanliness issues. Rest assured that we are taking the necessary steps to address these uncommon errors. We were glad to hear that our service exceeded your expectations. Hope to have you back at the Residence Inn Glenwood Springs so we can provide a perfect stay experience.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott Glenwood Springs

Address: 125 Wulfsohn Rd, Glenwood Springs, CO 81601
Location: United States > Colorado > Glenwood Springs
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Glenwood Springs
#5 Romantic Hotel in Glenwood Springs
#8 Family Hotel in Glenwood Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Glenwood Springs 3*
Number of rooms: 124
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Also Known As:
Residence Inn By Marriott Glenwood Springs Hotel Glenwood Springs

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