We stayed at the property for three nights. First, I have to say that I was very impressed with the design of this new property - it was modern, clean and contemporary. Sadly, the praise stops there.
When we got to the room I turned on the ice maker - after two hours and no ice I went to the lobby and to get some ice and reported the malfunction. The front desk clerk assured me that he'd notify the hotel engineer and have the problem fixed. Long story short, it wasn't fixed - I reported it again the second night with no results. When we checked out the problem still hadn't been addressed.
The complimentary morning breakfast at the hotel was almost comical. During a 30 minute period this morning they ran out of coffee twice with a wait of 5 - 10 minutes each time waiting for a fresh pot to brew, there were no forks or knives available and they had to send someone searching for them and when I asked where I could find salt and pepper I was told that they were out of salt (for the second morning in a row). I wonder why no one thought of going to Safeway to buy some?
Our biggest complaint though was the noise. Our room (401) faced the front of the hotel directly opposite from "World of Beer". Apparently they had a live band and the first night we couldn't get to sleep until well after midnight because of the noise. When the noise started up again on Friday night I called to the front desk to complain and asked to be moved to a different sleeping room. My request was met with indifference and the clerk said that she'd "have to check with her managers" to get permission to let us sleep in a different room. Again, it was well after midnight before the noise stopped and we were able to go to sleep.
I am a Platinum Elite member of Marriott's Rewards program and spend over 150 nights a year in Marriott branded hotels. This property reflects poorly on Marriott's brand and I wouldn't recommend it to anyone.
- Official Description (provided by the hotel):
- This 135 Suite Residence Inn by Marriott Denver/Cherry Creek is located on the corner of Colorado Boulevard and Cherry Creek South Drive, in the heart of the Denver metropolitan area and adjacent to Cherry Creek shopping district. The Cherry Creek district consists of Cherry Creek Mall and Cherry Creek North, both known for their unique shopping, restaurants, financial businesses and high-end residences. ... more less
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