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“Stop now” 2 of 5 stars
Review of Holiday Inn Hotel Summit County

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Holiday Inn Hotel Summit County
3.0 of 5 Resort   |   1129 N Summit Blvd., PO Box 4310, Frisco, CO 80443   |  
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Ranked #6 of 23 Hotels in Frisco
GreenLeadersGold level
Chapel Hill, North Carolina
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Stop now”
2 of 5 stars Reviewed August 7, 2014

A big, tired old HI. dark, dreary rooms, inadequate lighting, only bright spot was the upgraded bathroom. Overpriced at a base price of $140 mid-week inn early August. We won't be back. Attached restaurant/bar charmless and empty. Try main street Frisco for food and some personality.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel Summit County, responded to this review, August 22, 2014
Dear EljayNC,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the bathroom.

However, we’re sorry we fell below your expectation regarding the lighting. We will address this concern. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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362 reviews from our community

Traveler rating
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    41
    25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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English first
Orlando
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 4, 2014 via mobile

No free breakfast. Rooms average and worn condition show age. Not the best Holiday Inn Express but I've stayed at worse places. No free breakfast but many choices for excellent breakfast in nearby Frisco Main Street. Overall satisfied for the price ($87/night) but would not stay if it had cost more.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel Summit County, responded to this review, August 21, 2014
Dear Lostandlistless,

Thank you for taking the time to post a review of our property. We're sorry you were not fully satisfied with your stay with us. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Anthony M
Case Manager
IHGCare
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Washington, Illinois
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 4, 2014

What a great night! The hotel was clean. Our room was HUGE. It was on the corner and spacious. It was handicapped accessible. The bathroom was medium sized...shower could stand to be a bit bigger but normal sized. The pool, hot tub, and sauna were very relaxing and far exceeds other comparably priced hotels. The down fall to this hotel is that breakfast does not come with room. Other than that, its a great place to stay. Moderately priced but close to I-70.

Room Tip: Ask for a large corner room.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, New Hampshire
Top Contributor
91 reviews 91 reviews
49 hotel reviews
Reviews in 44 cities Reviews in 44 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 27, 2014

Good location for access to ski areas. The hotel is a standard Holiday Inn near the highway. To get to downtown Frisco you need to drive. The pools and sauna were a nice surprise. Service was very friendly and helpful.

  • Stayed May 2014, traveled solo
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel Summit County, responded to this review, August 11, 2014
Dear Travel_Meister2,

Thank you for taking the time to convey your comments regarding your recent experience with us. We value your opinions of how we hosted your stay. I am happy to see that you enjoyed your stay and appreciate the positive remarks on our convenient hotel location and friendly staff service. Our goal is to make your stay the best it can be and it looks like we accomplished our goal. We look forward to making your next stay even more memorable. Thank you again.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Littleton, Colorado
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 24, 2014

Don't eat in the restaurant, terrible service and bad food. Couldn't find a server and when we did they made us feel like they didn't want to help us. Rooms were pretty clean, won't stay there again though.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel Summit County, responded to this review, August 8, 2014
Dear Lee M,

Thank you for taking the time to express your thoughts and concerns. It is great to hear that you enjoyed your room and the majority of features provided. Please accept my apologies for any inconvenience your restaurant experience may have caused you. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions.

Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare
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Cuba City, Wisconsin
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 20, 2014

Halls needed cleaning, not the cleanest Hotel. Very disappointed. TV did not work. layout terrible-had trouble finding lobby! Had to be moved to a different room - took attendant 10 minutes to bring new keys. New room very smokey, especially for a non smoking room! Nothing in snack shop? Why have it? This was the worst Holiday Inn ever stayed at! If this was the standard, would never stay again.

Room Tip: Find another hotel
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  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel Summit County, responded to this review, August 4, 2014
Dear Trish T,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Clemente
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 19, 2014

To begin with the room I was given had not been cleaned. The front desk quickly switched me to a different room, upgrading me to a suite. As a solo traveler it was a waste. I chose the Holiday Inn because there was a restaurant adjacent to it. That was a HUGE disappointment. After a long week of traveling I was looking forward to a nice sit down meal that I didn't have to drive to, but only the bartender was working. I waited over 5 minutes to try to get her attention, so I gave up and went back to my room for a while. When I went back about 10 minutes later it was not improved. Finally I got her attention and she said that it was up to me, but that she wouldn't get to me for a while. I left and went elsewhere. Additionally, the WiFi had very poor service. The location is very nice, but I doubt that I will return.

  • Stayed July 2014, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel Summit County, responded to this review, August 4, 2014
Dear CaliFlower57,

Thank you for taking the time to leave us a review. It is good to know that after some initial issues you had with your room, this was rectified quickly. Please accept my apologies for the level of service that you received at the hotel bar during your stay. I have taken note of your comments and we will address these points to improve upon our service.

Once again thank you for bringing this to our attention. I hope that you will consider us again on your next travel.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel Summit County

Address: 1129 N Summit Blvd., PO Box 4310, Frisco, CO 80443
Phone Number:
Location: United States > Colorado > Frisco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 23 Hotels in Frisco
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel Summit County 3*
Number of rooms: 216
Official Description (provided by the hotel):
The Hotel Summit County is the ideal location, placed amidst the Rocky Mountains and bordering Lake Dillon and conveniently accessible from I-70 and only 80 miles west of Denver (DEN). Holiday Inn Summit County recreational amenities include an indoor pool, sauna and Jacuzzi spa, as well as professional wired internet business center and game room for the fun-side of you. The hotel also features a restaurant and a bar/lounge called the Sporting News Grill, complete with 16 flat screen HDTV's and 14 beers on draft. In addition to brand new beds and coffee/tea makers, guestrooms feature granite counter tops, flat screen HDTV's and office desks . Whether traveling for business or leisure, the Hotel Summit County offers you a home away from home in Frisco. It is our goal to match your loyalty with excellent service from our end. Make your reservations with us today and experience our own special brand of Rocky Mountain hospitality when you arrive. ... more   less 
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Also Known As:
Holiday Inn Summit County
Holiday Inn Frisco
Summit Frisco
Frisco Summit
Frisco Holiday Inn

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