After five years of staying at Snowshoe, I have to admit the front desk guy was so rude he made me want to go somewhere else the next time we ski in Summit County. Any clerk should be helpful, this is the hospitality industry.
I brought a box of nice chocolates for the two front desk staff as a thank you to them. The senior front desk clerk told me he is on a diet and wouldn't eat it and I said to save it for the girl clerk. He put it away somewhere and when I asked later, he yelled at me for asking about it. I don't know if the girl clerk ever got any of the chocolate.
I also wondered why our bill was considerably higher than the same time last year and I checked online in my room, with the website price about $30 less per night than what the front desk guy charged us. On our last day, I asked about the cost he quoted vs their website price. The front desk clerk was so rude and loud, I was embarrassed. Other quests eating in the breakfast room could hear every word. It was not possible to have a reasonable discussion about the rates, the guy was just yelling. This is simply not a way to interact with guests.
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- Also Known As:
- Snowshoe Hotel Frisco