I had to make a reservation just one day ahead of our two-night visit to Frisco. I checked the mostly positive reviews on Trip Advisor and decided to reserve a room at this hotel. The hotel website is very attractive and I was impressed to find they had even been given awards. We came upon the hotel on Main Street and were disappointed to find it looked old and unattractive. The desk person was friendly and showed us to our room (104), one of the few that were available. The room, located at the back of the hotel, was incredibly small in every way - very little room for luggage and the bathroom was tiny. The bed itself was hard and very uncomfortable. Then we discovered that our room is next to the main hallway to the outside where people come and go all day and night. We knew right away that we didn't want to stay here, but we were hoping that we could fulfill our first night's stay and be on our way in the morning. I went to speak with the desk person who informed me that we would be charged a full night's "deposit" if we didn't fulfill the two-night agreement, essentially also paying for the second night. Perhaps that is common practice in the area. After discussing the issue, a different room with two queen beds (105) was offered. The room itself was larger and there was at least some room to place luggage. I agreed to take this other room for the two nights. Unfortunately, these beds, too, were very uncomfortable and neither my husband nor I got much sleep and our backs were hurting in the morning. The room was dark and the view out our windows was basically the alley. I am really surprised at these positive reviews as I depend on Trip Advisor quite a bit. I feel the photos of the hotel and rooms are misleading. They are made to look attractive, bright and updated, but they are not. When we were finally able to check out of the hotel, we found that the hotel desk area was locked up and there was no box for the keys. The only thing I can say is that the Frisco area itself is beautiful like the rest of Colorado, but we would never stay at this hotel again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are very sorry you found our hotel not to your liking. By contrast we have so many guests that comment on how comfortable our beds are and we find bedding can be a very personal taste. All of our rooms are individually furnished and decorated, different in size and style. This character is something guests look for if they enjoy staying in boutique hotels. We endeavor to meet and exceed the expectations of this type of guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.