I wanted to love this hotel and in fact found the lobby beautiful and most of the staff friendly; however, the room itself not so much. While the room itself has the potential to be very nice the urine smell and the lack of cleanliness is what ruined this place for me. I love that this particular hotel allows pets as we were in Fort Collins with ours but I do not understand the point of charging a pet fee if there are visible urine spots and smell in the room. The bathroom in our room was filthy, in fact so much so that we went out and bought our own cleaning supplies before stepping in the shower. My other complaint about this hotel was the lack of snow removal while we were there. While we were not there for the actual snowfall we were there for the aftermath. The sidewalks were poorly cleared if snow if they were at all in some areas and the same went for the parking lot. The result of the poor conditions was both my daughter and dog falling injuring both.
I do think it's important to note that I did complete the survey sent to me by Marriott and did receive an email response from the manager apologizing and adding additional reward points to my account. This was certainly a nice gesture but doesn't excuse the fact that proper maintenance of the property has cost me hundreds of dollars in vet bills due to my pets injury.
I'm not sure that I would give this hotel another shot but it may work for others needs.
- Also Known As:
- Courtyard By Marriott Fort Collins Hotel Fort Collins
- Courtyard By Marriott Fort Collins Hotel
- Courtyard Fort Collins
- Fort Collins Marriott
- Fort Collins Courtyard
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