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“Bad Check-Out Policy” 1 of 5 stars
Review of Hilton Fort Collins

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Hilton Fort Collins
3.5 of 5 Hotel   |   425 West Prospect Rd, Fort Collins, CO 80526-2064   |  
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Ranked #13 of 31 Hotels in Fort Collins
GreenLeadersGold level
Tucson, Arizona
1 review
2 helpful votes 2 helpful votes
“Bad Check-Out Policy”
1 of 5 stars Reviewed March 15, 2013

I was staying at the Fort Collins Hilton for a graduate school visitation. We arrived around noon, and while all of the other recruits with me we able to go to their rooms, I was not. Due to "late check outs" that had not been cleared, I was delayed going to my room until 3:00. This gave me only an hour to get ready for poster sessions at the university, and three hours of nothing to do. This is bad practice. I'm very disappointed and may not stay at another Hilton for this reason.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFortCollins, General Manager at Hilton Fort Collins, responded to this review, March 18, 2013
Christiana D,

We are so sorry for the inconvenience during your last stay with us. We understand how important it is to get into your guest room as quickly as possible. Our standard check-out time has always been 12:00PM with check-in at 3:00PM. While we try to accommodate early check-ins, this is occasionally difficult when we have high occupancies and guests who extend their stay. In those instances, rooms may not always be available before 3:00PM in order to give our Housekeeping staff adequate time to clean and straighten a room. We want to make sure that our guest rooms are very clean and meet our high cleanliness standards. I have still discussed the issue today with our staff and hope that the next time you’re in the area, you will reconsider staying with us.

Ned Sickle
General Manager
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482 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Chicago, IL
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 14, 2013

I stayed at the Hilton Fort Collins while attending a conference at CSU. It's probably one of the nicer options in Fort Collins, and has the usual business traveler amenities - a very nice business center, 24 hour room service.

I stayed on the concierge floor because those were the only rooms available when I booked, The breakfast was standard but good: scrambled eggs, bacon and sausage, an assortment of breads. Evening service was non-existent: a few sodas and some party mix. For the extra money it would have been nice to have access to some light snacks.

I plan to stay again in May.

Room Tip: Rooms numbered 921 and up are over the exterior HVAC units. It wasn't too bad on the ninth floo...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFortCollins, General Manager at Hilton Fort Collins, responded to this review, March 20, 2013
ackz,

Thank you for the feedback about your recent stay with us. I am glad to read that you appreciated the amenities our hotel offers. I’m sorry to hear that the Concierge Lounge service was not to your liking. Our chef regularly creates new offerings and hors d’oeuvres for the Evening Reception, so I hope that you might give us another try. We look forward to welcoming you back in May!

Ned Sickle
General Manager
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Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 6, 2013

Dear Hilton Fort Collins, CO: You have massive bedbugs in both double beds in room 822. My son, who sleeps without a shirt and on his stomach, had trails of bedbug bites on his stomach and torso. I sleep with a shirt on and on my back and I had bites ringing the back of my neck and shoulders and up into my hairline. Our stay was from February 20-26, 2013, room 822.

Room Tip: Hilton Fort Collins, CO is a very old hotel, but quite spacious and quiet. Heavy snow kept us in fo...
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  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFortCollins, General Manager at Hilton Fort Collins, responded to this review, March 13, 2013
Paula C,

I want to apologize for the unfortunate experience that you had at our hotel during your stay here last month. The health and safety of our guests is of the utmost importance and is always a focal point of our operations in order to continue providing our guests with a great experience. We continuously work closely with a professional pest control company to address and rectify any pest situation that might occur and have had someone here at our hotel since receiving your response. We have reviewed your comments with our staff and promise that the situation has been addressed.

Ned Sickle
General Manager
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Brick, New Jersey
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 6, 2013

From being welcomed at a late check in to the Starbucks barista remembering each morning how to make my perfect tea, the staff at the Hilton makes you feel more like a friend than a customer. This was my fourth stay. The only thing preventing me from the excellent rating is this time I stayed in a second floor room in the rear. The room had a cement wall instead of large windows, I assume to cover an unsightly view instead of the beautiful foothills.

Room Tip: Avoid rooms on the second floor, south side.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFortCollins, General Manager at Hilton Fort Collins, responded to this review, March 8, 2013
Metsluvrnj,

Thanks so much for taking the time to write a heartfelt review about your last stay with us. I’m delighted to read that the warmth and care of our staff translated through their service. Again, thank you for sharing your kind sentiments with us on TripAdvisor. We all look forward to welcoming you back in the near future!

Ned Sickle
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Topeka, Kansas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 5, 2013

Great location for CSU visit. It was my first visit to Fort Collins, my son's second. We were there to make another tour of CSU now that he has been accepted. Really only used the hotel to sleep in, but found it to be comfortable and pleasant.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFortCollins, General Manager at Hilton Fort Collins, responded to this review, March 8, 2013
Clista S,

Thank you for the five star review of your recent stay with us. Congratulations on your son’s acceptance into CSU! I look forward to welcoming you back many more times over the next few years.

Ned Sickle
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Milwaukee, Wisconsin, United States
Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 16, 2013

Excellent service by Ashley during my stay to ensure professionalism after a fire alarm had been pulled in the wee hours of the morning. All of us got up @ 2:45am all were able to go back inside after 30 minutes. I am grateful we were able 2 walk back in.
Rooms are very nice, would be great 2 have a mini fridge in the rooms, internet included & ingredients of the personal care products available which would give this place a sure 5 Star rating.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFortCollins, General Manager at Hilton Fort Collins, responded to this review, February 19, 2013
Kim H,

Thanks for taking the time to write a three star review about your stay with us. We certainly appreciate your comments and feedback. I will share your kind comments with Ashley and the entire Front Desk team. She is indeed a great asset to our service staff. Thanks again and we hope to be able to welcome you back in the future!

Ned Sickle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westminster, Colorado
Top Contributor
104 reviews 104 reviews
40 hotel reviews
Reviews in 40 cities Reviews in 40 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed February 15, 2013

The location is great if you have business at the university right across the street. The front desk staff was welcoming, courteous, and friendly. The guest room was very clean and fresh. The bathroom was spotless. The bar was busy on a Friday night, but the busy bartender was prompt and very polite. The indoor swimming pool looked very well maintained and inviting but a swim will have to wait for the next visit to Fort Collins.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonFortCollins, General Manager at Hilton Fort Collins, responded to this review, February 18, 2013
Mark1952,

Thanks for the five star review of our property from your recent stay. I am so pleased to hear that you found your room to be accommodating and our location convenient. Thanks so much for the kind words about our wonderful staff members! I hope that we might have the privilege to host you during your next trip to Fort Collins. The pool will be ready and waiting for you!

Ned Sickle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Fort Collins

Address: 425 West Prospect Rd, Fort Collins, CO 80526-2064
Phone Number:
Location: United States > Colorado > Fort Collins
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#1 Green Hotel in Fort Collins
#6 Family Hotel in Fort Collins
#12 Business Hotel in Fort Collins
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Fort Collins 3.5*
Number of rooms: 258
Reservation Options:
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Also Known As:
Hilton Fort Collins Hotel Fort Collins
Hilton Hotel Fort Collins
Fort Collins Hilton

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