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“Bad service not authentic vietnamese food at all” 1 of 5 stars
Review of Pho Duy

Pho Duy
902 W Drake Rd, #1, Fort Collins, CO 80526-5561
970 221-1664
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Ranked #248 of 479 Restaurants in Fort Collins
Cuisines: Vietnamese
Restaurant details
Denver, CO
Senior Contributor
37 reviews 37 reviews
17 restaurant reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
“Bad service not authentic vietnamese food at all”
1 of 5 stars Reviewed April 21, 2011

There is no basil or lemon grass for out table. They only supply bean sprouts,jalapeno pepper. The soup does not taste authentic at all. My friend request no crab meat in her seafood soup. She got crab meat anyway. The waitress add service charge to out bill and did not say a word. We asked her what item it is then she admitted she added service charge.

  • Visited April 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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13 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Wyoming
Top Contributor
73 reviews 73 reviews
58 restaurant reviews
Reviews in 32 cities Reviews in 32 cities
50 helpful votes 50 helpful votes
“Average soup... weak coffee... no basil!”
3 of 5 stars Reviewed March 20, 2010

I ate at this restaurant once several years ago and enjoyed it. However, when I returned not long ago on a trip to Fort Collins, it was nearly empty at dinner hour. When we ate, I found out why: the quality had slipped. It just wasn't as good as others in the area.

The soup wasn't terrible, but it had a faint soapy taste and there wasn't as much meat as I remembered from the previous meal. I ordered Vietnamese slow drip espresso (often caused "Vietnamese Rocket Fuel" because of its potency; every last bit of caffeine in the coffee gets into the brew) and found that it really wasn't that potent because they hadn't put very much coffee in the strainer. And finally, the cardinal sin: no basil.

For those of you who aren't Pho-natics, let me explain. Pho -- the wonderful noodle soup that is the national dish of Vietnam -- is traditionally served with a plate of items to add to the soup to one's taste, including mung bean sprouts, lime, chilies, and sprigs of Thai basil (also called "holy basil"). Some restaurants also add fresh cilantro -- either on the side or as a garnish on top of the soup -- or other greens. On the table are a series of condiments such as fish sauce, hot (Sriracha) sauce, and hoisin (plum) sauce. I usually augment my soup with a dollop of hoisin sauce, a dash of Sriracha sauce, the bean sprouts, a small squeeze of lime juice, and lots of basil leaves. But this time, there was none of the wonderfully aromatic basil, and it just tasted... well... wrong.

I asked the person who appeared to be the manager whether he had basil to add to the soup, and he replied that they didn't even have any in the kitchen; the restaurant had stopped serving it due to the effort and expense of getting it from Denver. I was a bit surprised.... There is an Asian grocery store less than a block away which brings in weekly shipments of Asian vegetables from Denver and could certainly supply them. And Fort Collins is the home of CSU, Colorado's largest agricultural college, with farms and greenhouses galore. Basil grows like a weed; could they not grow basil if it was hard to bring it in? And if they were finding that too many Westerners didn't know what it was or how good it was in the soup, couldn't they make it an optional item (perhaps for a small surcharge) and keep it on hand for those who knew how delicious it was? I got the feeling that the real reason was that the restaurant had decided to cut corners, as it had on the meat in the soup.

Fortunately, there are other Vietnamese restaurants in the area, including Pho Duy in Greeley (which has a similar name but is owned by an American who fell in love with Pho), the new Pho Lan in Loveland, the Saigon Grill on the other side of Fort Collins, and Young's along College in Fort Collins (which makes a killer lemon grass Pho at lunch time -- must try!). I hope that this one will become competitive again sometime in the future, and that at some point I'll be able to come back and give this restaurant a better review.

    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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